"Excellent work by Goddard Dunbar"

We used Goddard Dunbar to reassign a family protection trust and to carry out the conveyancing on my mothers house when she passed away,
Abby Roberts carried out the work on the trust and was helpful throughout
Sharon Plane and Elliot Rogerson carried out the conveyancing, although we had to deal with buyer’s solicitors who were extremely difficult Sharon was always very helpful with excellent communication and even carried out some of the buyer’s solicitors work to get the house sale completed, nothing was ever too much trouble.
I would have no hesitation in recommending Goddard Dunbar and would definitely use them again if I move house in the future.
Gary & Bev Jackson (Bromsgrove)

"Family Trust"

They have recently set up a trust for us. They have been extremely helpful at all stages. They even helped me with the HMRC element once the trust was set up.

"Help us with the sale of the house"

Help us with the sale of the house, excellent professional and punctual help. Quick and easy. Thank you again.

"HelpToBuy"

Danielle helped us through the helptobuy redemption process and we couldn't be happier. Its not an easy process which is complicated further by management companies and lots of red tape. Danielle simplified all of this for us and make the process much easier. I would definitely use Goddard and Dunbar again in the future.

"Perfect "

From the very outset after losing mum I feel we had picked the right solicitors for us. Hannah has been the perfect fit for us and we really appreciate her patience and input. Elliot has also been perfect in helping us sell mums house. Thank you for being there during difficult times. Andrew

"These solicitors are the best I have…"

These solicitors are the best I have experienced. Very professional, letters to update you and sent out straight away. Great relationship with them all. Emails sent and responded to very quickly and no question unanswered or explained. I would definitely be using this company again if I needed to in the future. I dealt with Carole and Danielle and thank you for all of your help and support.

"Poor experience start to finish with…"

Poor experience start to finish with our house buying/sale. No real advice offered at all throughout the process, allowed other parties to delay and delay without chasing. Progress only seemed to happen when we chased ourselves, which we had to do alot. Couldn't reccomend them at all.

Update : After our initial complaint was registered via email, it then got lost until I called to chase why I hadn't had a response. I was advised "oh sorry we didn't realise you wanted to raise a formal complaint, we will raise it now". (This was despite it being in direct response to the customer service request for feedback via email on here and containing "complaint" in the subject line.)

The complaint was then formally raised but then took over the agreed timescale anyway (because the complaint handler went on holiday). Today we received an email response with a timeline of events missing multiple key phonecalls, a completely bias siding with the firm on all points and no impartiality as such the complaint was not resolved in our favour . Prior to the resolution we had no further reach outs to ourselves for clarification on our side of events and as such we found the resulution squwed because of this we are now taking the complaint to the legal ombusman as the saga of incompetance continues.

I will update again once we hear back from the ombusman.

Hopefully my review can prevent atleast one person from going with this firm that in recent times has clearly started taking on far too much work to handle, and due to this they are failing to take any care or due dilligence with their clients cases and concerns.

Beware.

"I would definitely recommend using…"

I would definitely recommend using Goddard Dunbar for any house moves. They were so good and responsive throughout our move. We even had a buyer pull out last minute and there was no additional charge to do the work for the new buyer.
The whole team contributed so we were never waiting on a single individual because if they were off one of their colleagues replied. We would get responses same day to pretty much any query.

"Thank you so much to Goddard Dunbar…"

Thank you so much to Goddard Dunbar Stoke office for selling my home.
I was kept in constant communication, receiving email responses on the very same day.
Unfortunately the buyer’s solicitors were so slow, but this didn’t phase Jake and his team who saw it through to the end and kept pushing.
A huge thank you to Sarah for continuously keeping me updated and responding to all my questions and queries.
I will certainly use you again in the future whenever that may be.

"Choose Goddard Dunbar"

We have recently used Goddard Dunbar in relation to the sale of our late parents home. We chose Goddard Dunbar as we have used them previously regarding a properly sale and found them to be extremely professional and knowledgeable. We are delighted to have received that same extremely high level of service again. Whilst all of the staff we spoke to or dealt with were polite and helpful we must highlight in particular Sharon Plane and Elliot Rogerson as stand out members of the team. We cannot recommend Goddard Dunbar highly enough and thank them for everything they did.