"The service provider was patient and…"

The service provider was patient and friendly. Overall the service was satisfactory

"Helpful backup plugin for resellers"

Helpful backup plugin for resellers, Unique Feature in the industry by genhost. This helps us to configure the backups directly to our clients google drive so the backups will be safe on their own drive

Super fast servers and Excellent support team

Recommended

"Super faster mumbai Servers"

Almost 1 month experience with their new mumbai server really super fast at very best price
they are really using the Enterprise level NVMe disk as i had asked for the screenshot from server level to verify the same. some providers are doing false advertisement like its nvme and they are using HDD but genhost is 100% genuine with their services and quality of service and support are really promising

i recommend genhost for everyone and im one of the happiest customer in their company

soon doing upgrade for 1 year

"Good Server Speed"

Good Server Speed
Good Support over call & WhatsApp
Ticket Responses are really good

"Everything an Reseller Needs"

Reseller packages comes with everything an reseller needs , Excellent super fast NVMe servers. After moving my websites to genhost my website performance got improved which has given massive improvement in my Website SEO.

I lost my backups most of the times with many provider which is an main concern of reseller but genhost do offer WHM Plugin where we can able to configure the backups to our own place this is feature which is needed by each reseller. I had configured the each backups to my own client google drive so the backups will be on their own place

Genhost do understand about the backup safty which is the main reason they had given such excellent new plugin to their reseller's.

I never got such excellent service in my 8 years experience with many top hosting provider

Level of support is super fast over whatsapp and ticket.

Very user friendly staff's who are working very harder to resolve your issue.

Many vouches and i personally recommend genhost for everyone

Happy Reseller

"Pay Attention To The Bad Reviews, They Will Save You!!"

Do not be carried away by the good reviews - no business can write bad reviews about themselves but they can forge or lure new clients to give them good reviews.

If I have to write my experience with GENHOST, India, it will take about 10 pages for detailed information but briefly this is what you’re going to get if you host with GENHOST.

I started reselling with two different brands with them from 2021. Initially, everything was cool and good, then..

With one reseller account (hostingafrica), all 20+ websites disappeared one day and they blamed it corrupted disk with no refund or recovery!

The other reseller account (I cannot mention for business privacy) experienced what I have listed below;

0. They suspended over 300 cPanel accounts including my hosting website for the reason of one client, one website hosting phishing content - how can you suspend and punish over 300 clients because of one client?? That’s insensitive, wicked, unprofessional and not good for the hosting industry.

They asked me to get a VPS because “I cannot be allowed in shared environment” which I paid $39.99 per month; and they suspended it twice in two weeks because they claim websites on the VPS are using more resources and that I should add Cloudlinux - I was fast to backup before the suspension to save my clients and business!

For the 1 year and 4 months of reselling and hosting with them, they regularly suspended my clients account without any notification or proper reason - I had to “beg” them and they will unsuspend it.

If you want to host or resell with GENHOST, this is what you get!!


1. Errors (500, 404, etc.) almost every week

2. Server Down - your website will go down a lot of times.

3. Loss Of Money: You will pay for service and get interrupted by suspension or termination.

4. No Alert/Warning: You will not be communicated with for any action they take against your account.

5. Tickets Unanswered: Your tickets may not be answered and closed. If you’re lucky and they answer, your issue may not be solved. The ones they claim they solve will keep happening (errors)

6. They use “Respected” Client when addressing you but they do not care a bit about your website or hosting if you are a reseller.

7. Whatsapp Chat Support: They can ignore you for days without attending to you and are rude in dealing with clients after all they have taken your money.

8. Money Conscious, Not Service Conscious: If you’re a new client, they will be nice to you and take your money, when you start experiencing problems, then they show you who they really are.

9. Slow Server/System: Their server is slow and one will have to use the “Optimize Website” command to get their websites a bit faster - my clients complained a lot about speed.

10. cPanel/Softaculous/Wordpress License Errors

I can go on and on and share my experience - if you are new with them or have not started experiencing what we are experiencing - thank your God but be on the alert and be wise - Backup your websites and save you cash and sweat!!

I will not ask you NOT to host with them because imperfection exists every but - learn from my experience!

"Amazing Service from Genhost Side"

Amazing Service from Genhost Side

I got an Hosting plan for our Shopping website it was really faster in terms of loading speed and support was excellent
I had tried bigrock,godaddy before but their pricing was high but i got excellent super faster services from genhost at
affordable price range

* Best inclass service compared to Market Guru's
* Support was excellent for your technical needs
* Very professional and talented Support Staff
* User friendly Team they are explaning every things very clearly even if it takes time
* Excellent Server Uptime morethan their promise. (Almost 100% uptime)
* Easy backup option directly to my Google drive which is one of the best feature i got free from genhost


Best service guranteed for your Money !

Wishes to Entire Team - Keep rocking guys

"Honestly Genhost are best"

Honestly one of the best service provider in hosting industry i had ever seen in my experience at such this low cost.
They never leave you in critical position.They are ready to help you anytime

Got an best support from Nagavishnu he solved my issue in call over 2.5 hours continues call without any tried and friendly while communication

He helped me to Solve the issue on my VPS very faster that i had struggled for morethan an week but he solved the things in hours such a talented support guy

Best Service provider at affordable price range

Vouch ! Vouch ! Vouch !

"Pocket Friendly price with high quality service"

The best thing is their plans are very pocket friendly with
quality of Service and Customer support over various medium

For my side one suggestion they should enhance their Call/Phone support which will
make customers to make your trust soon

Happy user of SG RNVM1 Plan - Faster Server Response with Self Auto backup feature as no
other hosting provider is giving this feature, You can able to configure auto backups
to your Google drive or any other destination at free of cost

Low price and High Service Guranteed with genhost

"Major Problems With Genhost They Find Difficult To Resolve"

I will be honest, Genhost is generally a good hosting company as compared to many others. But.....

There are three issues I personally faced with this genhost company. If they can resolve these, they will be best. If they do nothing about it, a lot more clients who may experience these issues as they host with them will one day be here to share the same experiences/problems.

Already, some clients have commented on these three issues ;

1. They suspend your cPanel accounts without informing you and lock the account so that you cannot unsuspend them. Contacting their support to resolve the issue may at 80% yield no results.

2. Some WHM Features/Commands which are freely available with other reseller hosting companies are unavailable or not activated with Genhost. Requesting for activation of these commands or features lies in their interest to do or not to do

3. Loss of cPanel Accounts or websites will disappear one day. This experience is so true. It happened just as the two points above did.

I got 20 clients within 3 months who were happily hosting their websites on a reseller plan I bought from Genhost. I struggled to get these clients with the hope of making them stay. I woke up one day to check on WHM, and found all accounts were gone! Deleted! 20 Websites lost in a day without recovery!

I sent a support ticket and they told me they had a DISK corrupted and could not recover the files no matter how hard they tried.

4. There are other issues like “error connecting to database, ModSecurity (Checking if you are not a robot) which is forced on all websites, even if you disable the plugin, it keeps showing, Server down for some minutes, Wordpress/Softaculous license expiring every 2 or 3 months and clients are unable to install Wordpress or any softaculous scripts, cPanel error “Cannot read license file”, “error connecting to server”, etc.

If they (Genhost) can fix these issues, they can be better in the hosting industry.

This email address is not registered with their system, so if they come to reply saying this email is not a verified account, it is true.

Why should I show you my identity when I still have some websites on your server? Who knows what you will do next to my web sites as I have exposed some weakness in your services?

I will not talk about the experiences with their WhatsApp Chat Support - I’ll be doing more harm to Genhost.

I have screenshots both on WhatsApp and via their Support Emails to share if Genhost wants proofs or think someone paid me to do this review.

The reason for this review is not to destroy your business but expose your weakness - We have complained but you do not resolve these issues or they keep happening even after you resolve them.

A satisfied client will not pass a bad review except the one who wants to destroy your business. I will come back and edit this review or “delete it” and write a better review if these issues are addressed with satisfaction.

Thank you!!!