"impossible to get hold of"

impossible to get hold of. emailed 5 times, called 50. no response. cant return an order. will never use again.

"Customer service seems now non existent"

I have tried to contact this company by phone to discuss product information, stock availability, delivery and now refunds on 5 different days in the last week at varying times and nobody answers the phone, nor can you leave a phone message. I have emailed couple of days ago and no reply yet. The customer service you receive does not match the impression given from their website. I wonder if something has gone wrong with this company over the last few months?. I would avoid ordering online. I think I have wasted my time and money.

"Express delivery slow"

Paid additional £15 for express delivery on Sunday for some plugs/switches and sent email saying we need order asap. Got no reply or dispatch confirmation email Monday so rang up Tuesday morning to confirm order hadn't been dispatched yet so I had to cancel order. Hassle free refund.

"Is this a scam?"

I made an online purchase and recieved a receipt with only four numbers.
After waiting for a week, I tried calling and emailing them. They do not answer phone calls or emails…

"Avoid this company"

Avoid this company, it is possibly a scam. I ordered "in stock" supplies 3 weeks ago but have not received them or heard anything from the vendor. I have written several emails, called dozens of times and nobody is picking up the phone. I have re-ordered the same items from other vendors and have already received them. I will now keep asking for a refund and will report fraud if I don't hear back in a few days.

"Order not filled despite having paid"

I ordered some items on 29th August and they still didn't arrive, even though on the order confirmation it said it woudl come in 5-6 days. I have sent several emails to chase but not received any reply. Is this a scam?

"Quality products and timely delivery"

Quality products and timely delivery

"Communication could be better"

I had a long list and of what I needed for our kitchen and the quickest way to source these was to call. I spoke to Izzy who was very helpful and sent me a quote. Advised it would be 2 days for delivery. We were in a rush to receive the items so I placed my order same day. Items did not turn up on the Friday when expected. I called to be told that some of the items were out of stock but due in on Monday. However only half of my order arrived. On calling again I was told that they were waiting on another delivery and my item would be sent on Thursday. The balance finally arrived on the Friday so a whole week was lost. If I had been made aware that not everything was in stock I would have sourced elsewhere.
They were though quite prompt with giving me a refund on items that ended up not being required.

"Great customer service and delivery on…"

Great customer service and delivery on time.
The JCC garden lighting are high quality product.
Recommended seller.

"Service"

On time good service