"Complete scam. Don’t buy from here!"

Honestly would not recommend anyone to purchase from here. Probably one of the worst experiences i have ever had shopping online. I purchased a very rare discontinued bowl by Portmeirion botanic, they sent me a completely different item than what was pictured. They sent me the current version of the bowl which has a different motif on it and widely available. Instead of just admitting they had the wrong picture up on the website, they tried to say this was normal, basically saying you can receive any pattern! Completely untrue, as each item is listed individually by it’s pattern name, with a photo of the item. They knew i was returning home to France and wouldn’t be able to make a return, as i told them in my email, so they purposely didn’t reply to emails for several days waiting for me to leave the country. They ignored every message, though i repeatedly told them it was very urgent as I was leaving. They of course replied ONLY when they knew i had left the country….days later. They refused to pay return shipping as well. Luckily I had already returned it before i left back to France as the address was on their website. They made me pay return shipping when they had sent me a completely different item from what i ordered. Clearly not a proper company and a complete scam. Absolutely shocked by their behaviour. Should of known when i saw they didn’t accept Paypal. Basically just listing rare pieces to get more money and purchases, but in fact just sending 2024 versions in their place. Even when i sent a photo of what they had sent me, compared to the photo on their website of the item i bought, they wouldn’t admit their error. Complete insanity