"Poor Shipping Experience: Slow to dispatch and missing tracking info"

The dispatch time was disappointing — despite placing the order on Thursday, it wasn't shipped until the following Monday. I didn’t receive any dispatch email with tracking information, as promised, and had to call to obtain it. It’s clear that their shipping systems need a current review, as there’s a noticeable gap between customer service expectations and the actual shipping service that Herbal Apothecary provides.

"Excellent as per usual"

Excellent as per usual

"Supplied my order quickly"

Supplied my order quickly. Thank you

"Not received order yet!"

Not received order yet!

"Great products and arrived early"

Great products and arrived early

"Fast delivery top quality products at a…"

Fast delivery top quality products at a far price

"Very efficient- thank you"

Very efficient- thank you

"Good quality"

I am very happy with the quality of the herbs
The customer service very efficent I had a few issues signing in to my account and and it was sorted straight away.

"Long wait time for delivery"

I ordered herbs nearly 2 weeks ago and they still haven't arrived. The postage cost was very high.

"Speedy efficient and great quality"

Speedy efficient and great quality