"Good quality products sent quickly and…"

Good quality products sent quickly and free delivery too... Excellent

"Fantastic."

Fantastic.. I ordered a single rapala fishing lure with free postage. I genuinely thought it'd take a few days because it would be posted second class. No, it arrived next day. Excellent service and at an excellent price.

"Excellent mail order and shop service"

Excellent mail order service. I have actually opened an account this year, free postage. I pop in when in London, friendly and knowledgeable staff, good browsing no pushy sales.
Fortnum's on Piccadilly, ten minute walk, what's not to like.

"Good quality products."

Good quality products.

Good company.

"I visited Farlows shop in Pall Mall…"

I visited Farlows shop in Pall Mall today to get advice of fly lines for fishing for golden Dorado in Bolivia, which is going to be my first trip there.

The team, several of whom were involved, could not have been more helpful, knowledgeable and friendly!!

I came away with the knowledge and kit that I need.

Great job! Thank you!

"I’ve purchased a number of items with…"

I’ve purchased a number of items with Farlows with no problem.

However I recently purchased some super glue. On receipt the glue in the bottle was past its best coming out very viscous. The quantity in the bottle also seemed very low as the bottle was barely a quarter full.

I contacted Farlows requesting a replacement be sent or a refund. But have had no reply. I am disappointed with the lack of response and will think twice before purchasing from them again.

9th August. Since submitting my initial review Farlows have contacted me to apologise and will be sending our a replacement bottle of superglue. I have therefore amend my rating of Farlows from 2 to 4 stars.

Further updatem 07/09/2023 I updated my review expecting the replacement superglue to arrive a few days after I was promised it would be sent out. But a month later it still has not arrived so I have changed my rating again.

Superglue finaly arrived arrived. Can only assume was delivered to wrong address.

"This is how you should run a company…"

This is how you should run a company because you’ll trust them and the service is to be highly commended
*****

"This shop defines Service"

This shop defines Service. Tom Clinton in particular. Went in to look for some saltwater fly fishing gear, bought a Patagonia waterproof jacket and, in the bargain, got bags of really useful, objective, non-pushy advice about rods, reels and lines. Tom was first rate, immensely knowledgeable and generous with his insights, and a genuine pleasure to talk to. Tom left me with the impression of a truly excited and experienced enthusiast, who was interested in what I wanted not what he wanted to sell. Am looking forward to going back. Would recommend them unreservedly.

"Awesome customer service"

Just wanted to say a huge thankyou fantastic customer service with highly knowledgeable staff top draw. Really helped me out with reel and line selection even repaired a damaged line and loaded my new reel top draw service

"I wouldn't hesitate to order from these…"

I wouldn't hesitate to order from these guys. They are a quality business selling really high quality products. I think their prices are fare and the speed in which they are shipped is great. They also have great customer service.