"never received my order"

never received my order

"Very fast shipping"

Very fast shipping, good price. Thanx from Germany

"The customer service is top notch"

The customer service is top notch. The product LumensPro eye drops seem to be helping my dogs cataracts.

"Mon colis a été envoyé avec une…"

Mon colis a été envoyé avec une mauvaise adresse et, après signalement à heliostatix, il m'a été envoyé gracieusement un flacon de LumenPro en remplacement, arrivé en 10 jours. Merci

"I wish all Customer Services were like this company's"

I ordered drops for my cat's eyes and the delivery was very quick but not quick enough for my cat who had passed. I send an email to the company and they were very sympathetic and refunded my money. I wish all customer services were like this company.

"Product arrived on time"

Product arrived on time, exactly what was ordered, product is working great.

"Poor customer service eight weeks to receive my product"

eight weeks to receive my product. I paid extra for quicker delivery. Company promised me a refund on the delivery. Never received. Company offered me refund on my product because I never received it. Never received a refund. After 8 weeks I received my product. But before that I contacted by email customer service at least 12 times. At first they promised me refunds. After that they were ignoring all my emails. Even though I received my product very very late. Customer service is really really poor. Do not buy from this company

"I have a diabetic dog and I purchased…"

I have a diabetic dog and I purchased LumenPro eyedrops to try delay the cataracts that my dog has developed. For the second time I have received product with the expiration date in the same month. I ordered a triple pack which arrived in November 2020, with all 3 bottles expiration dates 2020-11. Second time it’s happened which is frustrating when you spend $250 including shipping.

"I have a pug so eye health is extra…"

I have a pug so eye health is extra important for her. The powder goes right into her food every morning. She likes the flavors!

"Great product can’t wait!"

Great product, me and my pup both can’t wait to SEE the difference it makes ;) will update!