"Communication and responsiveness 10/10"

Communication and responsiveness 10/10
Quality of materials and craftmanship 10/10
Customer support and overall friendliness 10/10
Shipping ETA 6/10 - Was delivered later than initially estimated

Overall, a wonderful experience and one that definitely exceeded our expectations. I have already recommended to friends and will continue to do so. Thank you for making the environment and ethical manufacturing a priority!

"Great sofa bed."

Ordered a sofa bed and love it. The cushions are firm, love the look of the couch and fabric. Was skeptical about the actual bed. I finally slept on it myself and was comfortable enough to get a good nights sleep. I was concerned as I struggle to sleep anywhere outside of my own bed. I am small so not sure how this would feel to someone who is larger. Delivery And clean up was efficient. Staff was super helpful as I had changed my Fabric choice after my original order. Customer service was excellent and grateful to have a clean product in my home.

"I am so glad I found Medley"

I am so glad I found Medley. I love that the site and staff helped me find the cat and kid friendly fabric that is also attractive (and it is working, the cats are not scratching it!!), that the couch is well made and handmade in the USA with healthy and sustainable materials and has a clean, attractive modern look.

"Would highly recommend!"

Excellent customer service and I love that all the materials are non toxic. Beautifully constructed sofa and we did have a small issue with the fabric but Medley definitely made it right. Would highly recommend!

"Great customer service!"

Great! All reps were responsive, professional, and kind. When someone did not have the answer to a question, I was always appropriately referred on to someone who did. They were more than generous in time and effort with decisions like fabric selection and sent a ton of samples at no cost. I enjoyed the process. We are also very pleased with our furniture.

"I ordered Ason Sofa XL from this…"

I ordered Ason Sofa XL from this company. The quality is outstanding! The customer service was really helpful. I wasn't sure what color I like so they sent me a bunch of samples. I got a notification every time when the status of the order was changed. So I could see the process in my account.
The time frame was 6-8 weeks. I got mine in 8 weeks. I suppose I could got it sooner if it wasn't a holiday season.

I highly recommend this company!

"Awesome Product - Very Happy"

I am very pleased with my association with Medley. We ordered a custom sectional to fit a unique space in our home. Laura worked with me and was very prompt with the design and regularly corresponded about progress. I also wanted different size legs and these were sent to me after the couch arrived. We have had the sectional a month and are very happy. We regularly get comments from friends about the design and comfort. I also love that this company is eco friendly. My next couch will be a Medley for sure!
Thanks for the great customer service and quality product.

"Very pleased with our Rio Sofa!"

Very pleased with our Rio Sofa and would highly recommend purchasing! Medley was great about answering questions I had about fabric color and texture and the swatch set they sent made purchasing through an online retailer even easier. They were very thorough with updates on the process of building the couch and it arrived faster than initially anticipated. The couch is STUNNING and we’ve gotten so many compliments. It’s also comfortable yet sleek looking and there was no “new furniture” or “factory” smell when it arrived. We are so happy with our couch - it brings me joy everyday!

"I was very pleased with all the time…"

I was very pleased with all the time and effort put into getting my couch exactly the way I wanted it. They were so helpful with asking the right questions and when the couch arrived the company that delivered it was also amazing. They went out of their way to place the couch exactly perfect. I highly recommend medley. They were even helpful in recommending another piece I wanted from another company.

"Delayed"

The manufacture time is way more than estimate on the website. Also there was an additional delay and wasn’t communicated until last minute.