"Abysmal Support from Panasonic UK"

My new Panasonic oven that I paid over 300 pounds for is not working. It cant even make popcorn or porridge in it. It keeps switching itself off. My old panasonic microwave made it for 10 years. After numerous emails I finally received this response from Panasonic UK - Hilarious!!! So if you try and make porridge or popcorn in your Panasonic NN-CF778SBPQ microwave that cost 320 GBP it voids your warranty! You literally could not make this up:-))))

from panasonic

Dear Ms.XXXXX

Thank you for your e-mail reply.

I am sorry to learn of the circumstances that have prompted you to contact our department. I would like to kindly advise that the appliance should not be used for making popcorn or for heating other low in moisture products as issues may result. This information can be found in the user manual under the [Foods low in moisture] section.

Furthermore, please be advised that if the product will develop a fault caused upon heating up low in moisture products, the warranty will not apply as it is not considered a manufacturing fault.

We hope that the appliance will offer the expected performance from now on, however if you should have any further queries, please do not hesitate to contact us.

Kind Regards,

Kevin

Customer Service Team
Panasonic UK

"Abysmal "support""

Abysmal "support", they can't even properly support their own products. Had a Panasonic Allplay SC-ALL30T soundbase that went wrong, took nearly 6 months to get it sorted (in the end it got replaced). Panasonic were very poor in responding, and their technical support limited, feeling like they didn't really know much about their own products either.

In addition to the abysmal support getting my soundbase fixed, I also have a pile of broken SC-ALL3 units, and get a inconsistent response from Panasonic if they will service them under warranty or not.

In the end, they are likely to just go in the bin.

Won't ever touch Panasonic brand ever again, their support is terrible, their service network is even worse.

"Their products might be great - customer service exactly opposite"

Their products might be great (as in the case of my combi Microwave/oven/grill, but their customer service is appalling.

"Panasonic are disgusting"

DO NOT BUY PANASONIC BAD CUSTOMER SERVICE Panasonic are disgusting. Have brand new tv that stays on for 3seconds has done since I have had it. They have tried to repair it 3 times and still not solved issue. Now been 6 months without a tv. Expensive tv no customer service

"Home security"

Panasonic take your money and don't care it the items work or not, I had purchased a home security system from maplin UK and I had problems with the cameras, chatting to Panasonic they were not interested I have problem and last email to them to solve problem they didn't even reply, disappointed with the service they provide. Just like a lot of big companies take your money and laugh at you when you have a problem

"buying a tv"

Polite and helpful but would have been nice to have been given extras such as glasses. I am always told of friends being offered extras. Also free delivery should be standard

"Camera for my Panasonic TV"

The service I received from Ashleigh was first class. She quoted me accurately, offered advice on an additional accessory, sent me an email conforming all the details and send it out to me as promised.
She then followed this up with a check email to see if I had received it. An unusually high level of service in the world today. Thank you.

"Buying a new TV. What a nightmare until my visit to Panasonic."

There are so many TVs and manufacturers that working out what you want from your TV can be a nightmare. The staff at Currys didn't seem to interested in selling me a TV as I wasn't spending £2K. My visit to the Panasonic store was a pleasant surprise where I got to speak to a sales person who was not only knowledgable but also seemed to be very honest in what he told me advising me on what was current worthwhile technology and what was technology future proofing. I was so impressed that I bought a Panasonic TV within the hour after previous weeks of dithering. I am vey happy with my Panasonic TV. The only downside is that the picture is so good that the TV set scenery can look fake!

"Excellent service. Excellent product information."

My first time at this shop.
From my first phone call for information to visiting to collect my purchases there was never a problem. The after sales (Technical) queries all answered with ease all teething problems solved.
The Panasonic/Barclays financial deal suits me 100%.
No need to shop anywhere else.

"New Panasonic TV"

The staff at the Panasonic shop in Southampton were very helpful in helping us choose the right TV for us. They showed us how it worked and how we could make better use of the TV. Two of their staff delivered it to us and installed it, at the same time reminding us of it's various functions.

Al in all the shop staff and the guys who delivered and installed our TV were very knowledgeable with their subject.

We'd definitely go back there to make another purchase.