"NEVER receive my shoes. They lie and want my personal details"

NEVER receive my shoes, what a waste of time and money. It has been over 2 months now.

WORST delivery service from DHL.

Jaks Shoes and DHL now refuses to send my goods just because I refuse to give them my personal prove of ID.

This is what Jak Shoes sent me. We can resend the sneakers again, however, you will need to support the shipping costs, plus the customs costs for every day the package was in customs more than 2 months and this had to happen since you did'nt want to provide proof of your ID, they are planning to charge me an extra fees of 20 euros.

They keep making excuses about security reasons, but really it's all about control.

DHL and Jak Shoes won't mind their own business and they are rude and nosy, unbelievable, what a JOKE !

I will never get my shoes.

"Great service"

Great service and shoes

"Incredibly Impressed!"

I recently purchased some sneakers similar to the Royal NZ from a favourite shop of mine called Clements & Church for £350 - these were handmade to order from Italy. As I am too scared to wear those all the time, I decided I wanted an alternative to wear on a day to day basis for work & casual. I ordered all black sneakers from a couple of places previous to JAK, (Arne Clo & Kurt Geiger). Neither of these I was happy with so had to send back. I then came across JAK, which were slightly more expensive than those aforementioned, however they looked incredibly well made and very well presented on the website. A big positive, was that this was one of the only stores who cater for a size 5! When the shoes arrived, I was blown away with the quality of the shoes, and the packaging/presentation. I think it’s brilliant how a company has thought to include 2 different inner soles so you can decide how tight a feel you want on your foot. It was also a nice touch to include a spare pair of laces, dust bag and the personal touch of a thank you note with my name handwritten. I must add, that delivery was incredibly quick too. I was so impressed with the all black Royal shoe, that I ordered the all white Royal NZ the next day! With regards to the shipping, my order actually arrived faster when I didn’t pay for the express service, than it did when I paid for it to arrive quicker. Tracking updates were brilliant all the way from Portugal to the UK. JAK will definitely be my go to brand when I need any sneakers for day to day wear whilst still being able to wear them in smart surroundings such as in the office or more casually. Hats off to JAK who really have made a brilliant product with a premium feel and the service.