"Had numerous meetings regarding a…"

Had numerous meetings regarding a mortgage with Mike. We thought we were about to apply for a mortgage. Twice. Both times we were ghosted, no further communications, and both times interest rates for mortgages went up. This has cost us a huge amount and we are not wealthy people. It has now been weeks and still no word despite speaking with his office and attempting to contact him numerous times. Months of our time wasted. Hugely disappointing and frustrating (and expensive).