"Next day delivery takes 4 days"

Ordered some shoes online and paid £3.99 (instead of the free alternative) for next day delivery on a friday. I received the sales invoice on the sunday and a email from dpd to say it would be delivered on Tuesday. Hardly next day and I had to delay dpd for a whole week due to being away (a trip I wanted the shoes for). Not geared up for next day delivery that is for sure. Disappointing ecommerce experience.

"Great product knowledge"

The staff here know what they are selling and what they are doing. They don't try and convince you to buy the most expensive item.

The staff don't hassle you either, they ask if you need any help and then let you get on with browsing.

I just wish I had the money to buy all the kit I liked.

"1st class customer service!"

1st class customer service!

I made a purchase from Kong of an OMM vest that turned out to have a minor fault after a few days use. Kong replied to my initial email immediately and kept my up to date throughout the process. They obtained a replacement from the manufacturer as they did not have one in stock.
Extremely helpful in every way and I will definitely be buying from them again.