"After a very hard few weeks Leanne has…"

After a very hard few weeks Leanne has literally been a diamond helping me secure a family home to move in to! Leanne was always on the end of the phone Willing to help and support me at any time, if busy she made sure she contacted me straight back.
Leanne is an asset to Fortis Properties, so professional and helpful.
Thankyou Leanne for all your support x

"August 2019 I applied for a single bed…"

August 2019 I applied for a single bed flat. I had a bad credit rating from my student years, I was sure to enquire about how the credit will affect my applicaton, and was told "It shouldn't be a problem".

The application process is then handled by a system called GoodLord. As usual these systems further skim over details and ask you to click various checkboxes.

I failed the credit assessment and to my shock my £300 deposit was kept. I understand if this was a £50 admin fee but this was the entire deposit. I originally made a similar review but took it down hoping it would be resolved. I asked for the paperwork that stated my deposit would be kept via email and never got a response.

I am on a very good wage, so two months later, I bought out a 6 month contract with another letting agency just to be safe, it went without a problem.

"I had Fortis properties out to value my…"

I had Fortis properties out to value my property in Lisvane last week.
The branch manager Leanne was extremely professional and answered all of my questions surrounding a future sale.
I will not hesitate to use this company when the time is right for me. The professional photography is second to none and I confidently know will add value to my property once it’s reached the open market.
Thank you Fortis for your time and expertise. Look forward to dealing with you shortly Regards Patty

"Fortis sales department have been…"

Fortis sales department have been fantastic to deal with. The staff are efficient and friendly. Amazing experience from start to finish on the sale of my property. Would highly recommend! Thank you

"By far and away the worst lettings…"

By far and away the worst lettings agency I’ve ever dealt with. Every member of staff I dealt was unhelpful, rude and lazy. From reading other reviews this is clearly a common perception. Would never rent a property from them again and would stress to anyone to avoid Fortis. Not worth the hassle.

From start to finish, every interaction I had with their staff was plagued by ignored emails, unhelpful responses and a complete of care for tenants.

"Poor Service, Bad attitude"

Dealing with the branch manager Leanne after viewing a property.The poor attitude was evident in person at the viewing so there should be no surprise this extended to calls not being returned / avoided and an all round bad experience which i won't be forgetting in a hurry.

"I would give 0 stars if I could"

I would give 0 stars if I could. I have never in my whole life dealt with such a terrible company. I don't know if it was personal towards us, but myself and my old housemate have been treated with nothing but disrespect. Our phone calls were never returned, I've even been on the phone to them and have been reassured (by Leanne who is one of them who have lied to my face many times) that they would be calling my housemate that minute to sort something extremely important, come off the phone, to have them not ring my housemate all day and we had to get back in contact, once again, with them. When moving out of the property, they came to check the house, told us complete lies about how we would receive the bond saying that my half would need to be given to me by my housemate. This turned out to be a complete lie as I received a call from my landlord this week to say that it still needs to be sorted and he needed to come over to check the house and then if all fine release the bond to me. They fabricated damage apparently done by our pet, when in fact they said nothing to us at the property about asking us about what the (minimal) damage was from (it had happened naturally and was nothing to do with our pet). When originally moving in to the property, we were treated with complete rudeness on the phone, when my housemate was taken around the property (as I saw it before he did), the person who showed him around (Claire - I don't know if she still works there as haven't dealt with her since we moved in) looked him up and down and was utterly rude to him. Myself and my housemate have never been anything but polite, kind and honest, we've never caused any issues, we only asked to be given correct information, our phone calls to be returned and to be treated with the respect that we have given. I will never deal with Fortis Properties ever again I will stay as far away from them as possible. Honestly I cannot stress how utterly disgusting and terrible they have been to deal with. I'm never one to leave reviews but I actually couldn't cope with the level of unprofessionalism I have dealt with dealing with this company. Avoid it like the plague.

"Very helpful"

Very professional been dealing with lady called Leanne who is highly knowledgeable on surrounding area with plenty of good advice. This lady really knows her way around Cardiff and I have to say always returns my calls even when I call several times a day.

"Excellent personal service with very…"

Excellent personal service with very knowledgeable staff.

"Fortis, great estate agents!"

I found the Fortis staff very professional, polite and driven to help their customers. Phone calls were answered or returned quite fast and the staff answered my questions with good knowledge of the market.They are very patient, always trying to help and sold my house within 14 days of being on the market.I found it reassuring to be able to find out the progress of the sale easily.
I can highly recommend Fortis.