"Cosmetics Now have the best range of…"

Cosmetics Now have the best range of beauty products that I have seen. The prices are competitive as well. Delivery is quick. It’s a great place to shop.

"Good communications"

The test of a good organisation is how they fix things when they don't go as expected.

Their courier let them down, but they quickly organised another which resulted in a very acceptable alternative with a minimum of delay.

Plenty of communication along the way to let me know what was happening. Veena S was particularly helpful.

"Cosmetics Now"

I have to admit, this is my last choice website to buy perfume. Not because there is anything wrong with the products or the service, mainly because delivery times are quite slow in comparison with other sites I use. They do have an excellent range, including some hard to find products, which is good. I just get really anxious when they take more than a week even when they are not coming from overseas.
I would still recommend Cosmetics Now as a good source of legitimate products.

"Order arrived promptly and got exactly…"

Order arrived promptly and got exactly what I ordered. No issues at all!

"poor packaging"

The products I ordered have been used before, which I love them. However, leaking from the toner was found and the box of the Aquasource gel was well soaked by the leaking toner. This is quite surprising with such poor packaging.

"Fast and prompt delivery"

Fast and prompt delivery with follow up email to give you a save and worry-free experience.

"Waste of time and money"

Waste of time and money: I wish I had never ordered from this company, I never received my product, and I am told I will not get a refund.

I paid £20 for expedited shipping. I was told the product would arrive in 2-4 business days.

It was severely delayed, and I was not staying at the shipping address longer. I gave the company ample warning, and I was told the shipping address could not be changed. I asked to cancel the order, and customer service would not acknowledge my request to cancel the order throughout several emails.

Now the product has been delivered to an address I don't have access to, and I'm told I can't get a refund.

Throughout the process, customer service was extremely unhelpful. I explained the situation over email 9 times, and each time I was given an answer that demonstrated the customer service representative hadn't even read my messages, which is incredibly frustrating and time consuming.

"Too many emails"

I am very happy with the buying experience and the product. I am not happy with the shear volume of emails despite opting out of all advertising emails. I DO NOT want any emails as a result of this review!!

"Great online store"

Purchased shiseido twice from this online store. Great communication and delivery speed.

"Do you have enough arrogance to send me your advertisement? I did on your site the first and last order No. 1862113 another June 15 and you immediately shot money. Today is July 11, but no place for m"

Do you have enough arrogance to send me your advertisement? I did on your site the first and last order No. 1862113 another June 15 and you immediately shot money. Today is July 11, but no place for my order, nor tracking the parcel nowhere !!! You are deceivers !!!