"Things Have Changed From Several Years Ago"

I had ordered from Cosmetics Now.ca in 2018 and was very happy (great deal/quick shipping). This time was shockingly different. I assumed all items were being shipped from Canada. The shipping method indicated below my completed order was 'Canada Post' and receipt within 20 days. To my surprise I found 2 separate tracking numbers from Singapore beneath this info after my items were dispatched. After a bit of reading on this company's website I do realize now that products are not necessarily shipped from your own country any longer. It did feel deceptive with the method of shipping 'seeming' it was coming from Canada and then having to dig for the truth. So it was stressful not knowing if I was going to receive my items and when. I did receive my items nearly 7 weeks later and I consider myself fortunate. I had contacted my credit card company and they told me to contact Cosmetics Now several times before they would consider opening up a dispute. I had e-mailed them twice about the ETA and they did respond once. It was the usual 'Covid/holidays blah blah' reason. I get that this DOES have an impact but the tracking wasn't showing any movement for a long time and they weren't able to provide any further info than what I already knew. So it felt like the runaround. Overall, I don't know if I would order from them again. I will likely search elsewhere first and pay more. It was not the experience I was expecting. I order many items online which provide effective tracking communication and that is something that is important to me. I don't need the angst of wondering.

"I am really happy with my purchase…"

I am really happy with my purchase which is exactly as I expected and for which I paid a much better price than anywhere else.
Although there was little bit of delay in getting the package, it was great.

"Fast"

Fast, efficient service!

"Always a pleasure"

Always a pleasure shopping with Cosmetics Now. Prices are super reasonable (quite often I choose to buy here because they are cheaper than other places) and delivery is always pretty quick. Products are first class and always arrive impeccably and carefully packaged. Communications (emails) are informative. Highly recommend.

"Happy Customer"

My purchases arrived within the proposed timeframe. Everything was securely wrapped and in perfect condition upon opening.

"It was so reasonable and good shopping"

It was so reasonable and good shopping! Thanks cosmetics now!

"items are well packed"

items are well packed

"This is my second time ordering items…"

This is my second time ordering items for my wife and the products and delivery service never disappoints me!Well done and keep up the great work!

"amazing service and prices !"

amazing service and prices !
the perfume was in israel in few days , very quick , very good, and the price is great ! i will defiantly buy many more from Cosmetics Now!

"Je suis très heureuse d'avoir retrouvé…"

Je suis très heureuse d'avoir retrouvé mon parfum qui ne se faisait plus en Israël ni même à l'aéroport. Grace à COSMETICS NOW j'ai pu retrouver l'odeur de ma jeunesse. J'ai été livrée en 5 jours. Merci beaucoup !