"Been looking for SWY intensely over a…"

Been looking for SWY intensely over a 6 months finally found it on this website with a reasonable price + the customer service were great absolutely happy with the product that ive received

"Communication is great"

Communication is great. Price product delivery just as expected👍

"Received my four items in two separate…"

Received my four items in two separate deliveries within expected time frame. Kept informed of delivery dates via email. Completely satisfied with service.

"Scam seller! Be aware!"

I have bought a cosmetic product from this website, but instead of the usual tube with the ahava mud exfoliator, I've received a big pack ( lots of paper inside Ecology? Common!) with a mere single use sampler of it. Sure, on the sampler there is a photograph of the real product, so they say now, that it is what I have ordered. For 12$. Real scam! Don't even consider to buy something from Cosmetics Now. Zero

"Not ordering from here again"

Placed my order with them on Saturday 13th January and paid £9.95 for shipping that should have been 5-8 business days but received my item on the 9th business day (Thursday 25th January). Asked for a refund for the £9.95 shipping cost as I didn't get my item within the time frame stated and they tried to lie and tell me I revieved it on the 8th business day which wasn't true. They then simply just refused to refund me the £9.95 for shipping. Customer service seemed passive aggressive. Don't order from them.

"Cosmetics Now Australia"

Cosmetics Now Australia: CUSTOMERS SHOULD BOYCOTT AND AVOID THIS BUSINESS AT ALL COST!! We have a string of email evidence from this business, right up to their CEO Murray Kester, filled with LIES, Fake info, empty promises and scams. They also cancel orders on Customers with no explanation; their customer service is not existent and they will even make up lies and empty promises with no follow through. Then once you call them out on their lies, empty promises and fake info, they then stop replying. There are plenty of other businesses online that have much better customer service and much better prices, so it's best to avoid this SCAM / SHAM business like the plague, otherwise you will just get very badly burned and ripped off.

"Horrible"

Horrible! Never received my product. Cosmetics Now tells ME to call USPS!!! Been stuck in Irving Tx with Pitney Bowes since Nov 18th. Will NEVER use them again!!!

"No products received, money lost"

Paid in full. Never received anything. Wrote email. No reply. Tracked parcel , shows delivered to someone else , somewhere else in the world.
Lost money with no products.

"Placed a order for over £200 on"

Placed a order for over £200 on
14 th / 11/2023 never received it 22 days later made contact to cancel the order as I purchased elsewhere delivery service needs looking into along with the fight to receive your refund that I’m still waiting not be purchasing again

"I have always bought from Cosmetics Now, But..."

I have always bought from Cosmetics Now and items have never disappointed me, shipping has never disappointed me, usually takes under 2 weeks in total (About 12 days). So i didn't have to write a bad trustpilot review, until now. I bought an item on the 7th, I received an email of confirmation for purchasing the product. Today is the 17th of Nov and I have no idea what's going on, i wrote to customer service and they just said that handling needs more time. Usually it takes a day or so for handling and then dispatch, this time I was told it would take 12 days. Still no email to let me know why it's taking too long.
Edit: (1st/Dec/2023) I still have not received any further information about my purchase. They keep telling me that handling will take 12 working days (It has been 18 days now and no updates). In 7 days it will be 1 month and still no shipping information. I got a refund of 20% last week chose to wait a bit longer so I've been waiting. On the 7th of Dec if I don't receive any updates, I will ask for a full refund and probably not buy from them again. It's sad that after 10 years of buying from them, this is the experience I have. If you are planning on buying a gift for someone for Christmas, don't bother because they will receive it in February given how busy holiday season gets.