"Ratio EV charger issues & time to rectify fault"

Our business had issues with the 10 chargers were they started and stopped charger consistently.
We liaised with the installers who spoke with Ratio to try and rectify the fault back in September 2024.
Ratio advised the fault was that the chargers had an issue with Wi-Fi connection that resulted in a cost of approx. £1000 to get them all hardwired.
This did not resolve the issues and was relayed back to them.
As staff couldn't charge they had to utilise external chargers so they could perform their roles.
The problem went on for months and was finally rectified in November.
Claim was put in to help cover some of the additional costs occurred for external charging due to insufficient product supplied. Cost rose by approx. £2000 over the 3 months.
2 Months after putting in a complaint and request for financial contribution I have just heard back today that they are not willing to cover any incurred expenses as per warranty terms. These chargers had only been installed back in February 2024.

Severely disappointed with the communication, response time and ultimately no support financial from Ratio and would not consider there product for any future growth to the business.

"Rampzalige service en problemen"

Begin er niet aan, enkel ellende en problemen met Ratio apparaat, superslechte service en loze beloftes. App is onbetrouwbaar en vaker offline dan goed werkend. Al maanden beloftes voor updates en als update van app dan komt werkt de helft weer niet en klachten worden niet serieus genomen

"Ratio met Tap electric is een Top oplossing."

Ik heb mijn oude, niet zo slimme, Ratio Solar laten aanpassen door Ratio. Nu kan ik contact maken met Tap electric. Met een gratis Tap abonnement stel ik mijn Ratio in als private laadpaal en kan ik de domme MG4 auto volautomatisch laten laden als de stroom goedkoop is. Het werkt dus prima met mijn dynamische contract bij Tibber.
Ik vind het een perfecte oplossing.

"Very helpful"

Very helpful, friendly service.
Would highly recommend.

"Company car EV Charger"

I found Ratio while i was looking for an EV charger for my company car, the cost was reasonable (not the cheapest but I believe you get what you pay for!) and delivery extremely prompt, initial set up couldn't have been quicker. I had an issue with the charger re-setting itself to a lower current rating randomly but this was sorted via 1 phone call to their technical wizards. Would definitely recommend.

"We are currently working with Ben and…"

We are currently working with Ben and the ration team on a number of installtions across the UK. They really do have a great team who are helpful and very responsive. The Ratio Hardware is high quality and fits in well to many of the projects we are carrying out.

"An excellent company"

An excellent company, great technical support and a great range of products. These are a go to for us as a company now

"I was looking for home charging unit…"

I was looking for home charging unit supplied locally and came across Ratio. Product was very well made and just what I needed and although I had a few technical issues on the set up the Ratio team were both very prompt and helpful in sorting it out. Excellent customer service!

"Super bedrijf"

Super bedrijf, perfecte service, denken met je mee.
In verleden laadpaal gekocht bij laadpaal.nl, relatief duur maar naar zeggen perfecte service. Helaas hier is minder waar, waardeloze ervaring, geen service en wilde de laadpaal eventueel wel ophalen maar de kosten zijn dan 200 euro voor ophalen en 200 euro voor terugbrengen.
Met behulp van RATIO EV zelf gedaan en weggebracht, perfect gerepareerd valt onder garantie en kosteloos opgestuurd.
Nogmaals de service bij RATIO EV is perfect en dat mag ook wel eens gezegd worden.
mijn mening koop niet bij Laadpaal.nl duur en geen service, sorry moet ook gezegd worden.
By the way Ratio levert niet meer aan laadpaal.nl zegt misschien ook wel iets.

"A great partner relationship!"

As a company we have worked with Ben Thorp & Ratio on a number of occasions. We are proud of the relationship we hold with them and welcome the open and honest basis it is.
The Ratio products are of a very high standard and recommend them to our customers as first choice!!
I look forward to our relationship growing further!