"Very helpful"

Very helpful, immediate response from query, and able to answer all questions.

thankyou

"Excellent Customer Service"

Was in a real bind with a project and needed the barn door rail mechanism super quick, Terry was really helpful and did everything he could to decrease the lead time. Very happy.

"Barn door heaven !..."

We love our barn door hardware. Terry and the team were so helpful, walked us through everything so that our measurements were spot on. Our carpenter was very impressed with the quality and we were hanging v heavy doors. Now I am just trying to find other locations in the house to order more. You will not regret this purchase.

"Terry was very helpful from the first…"

Terry was very helpful from the first enquiry on the phone with advise and sorting out measurements.
The rail and fittings arrived and were easy to fit and not over complicated. The only thing I altered was I used 140mm coach bolts and plugs just to get a deeper fixing into the brick wall . The door rollers feel and look good quality with decent bearings. Many thanks for your help,Martin Rose.

"Fantastic company to deal with"

Fantastic company to deal with. I needed advice when ordering and Terry was very helpful and my door arrived much faster than they said and is fabulous ♥️

"Excellent company, fantastic customer service"

Absolutely excellent company. I wanted to purchase my sliding door hardware from a British company as opposed to a seller on a market site as I didn't want a standard length and one size fits all doors approach. I wanted a system that was bespoke to my requirements and from someone that I could contact in case of an issue etc.
I'm so glad that I found DoorMate! Terry is fantastic! I've been in contact via email and phone, firstly before I ordered the hardware to double check my measurements prior to having doors made (by a local carpenter to match all the other doors in my cottage) and also when I discovered that the newly made doors hadn't been made exactly to my specification! However, Terry to the rescue! He advised me on how to overcome my issue and tailored the hardware to the doors. The hardware arrived really quickly and when I had to reposition the rail (due to my doorway not being straight..... old cottage!) Terry was happy to send me new rawlplugs! His customer service is excellent.
I have fitted the Gainsville system (which looks amazing) and have the Covington system ready to be put up.
I am very, very happy to recommend DoorMate

"Website poor but Terry in the office…"

Website poor but Terry in the office sorted what we wanted when i called the office.

"Door slider very solid"

Door slider very solid, exactly as spec, delivery well within time stated.

"Poor customer service"

Poor customer service, misleading discriptions and no follow up.
Would not recommend or use again.

"Terry is a star!!"

Terry is a star!!

He did all he could to help me out when I needed some door rollers really quickly. He pulled out all the stops and made it happen ASAP.

And such a nice guy to deal with aswell!!

Five stars very well deserved!!