Catalyx Exchange

Money & Insurance
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55 reviews
Overall Rating
Customer Reviews about

Catalyx Exchange

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Tentend Heyoh

1.00/5.00

"dont deposit any crypto or fiat there i…"

dont deposit any crypto or fiat there i cant withdraw my eth and btc. No support, no news nothing.

08/12/2023

Carlitos

1.00/5.00

"No communication or support in a week, deposits still disabled."

I have been trying to communicate with catalyx and there has been no response from support in over a week, I'm not sure if the company is still in business, but I have had my tether delisted and trying to retrieve it, but support is not available. They have also disabled deposits since November 24th and still disabled as we speak. For a company who is serious about staying in business, would have brought deposits back online over the weekend ... I have a bad feeling about this company and the future of my money on the exchange platform .. Disappointing.

07/12/2023

grandgallo

1.00/5.00

"I am writing to express my…"

I am writing to express my dissatisfaction with the service I have experienced. Unfortunately, the customer support seems to be unresponsive, and my bitcoin transaction has been pending for over 27 hours without any communication from the support team. I urgently require assistance in resolving this matter.

23/11/2023

Sébastien Sén

1.00/5.00

"They are thieves"

They are thieves,
they delisted 4 of the coins I had there (I was just there because I was forced to migrate them)

And they keep the coins !
They said I was supposed to do it when they sent email, no recovery possible, they just steal your coins

AVOID

22/11/2023

Learner

1.00/5.00

"Hello Catalyx Customer Service,"

Hello Catalyx Customer Service,

My password is not working. As per Catalyx procedure I click forget password and after that they ask me 6 digit code from Authenticator app. I enter the 6-digit code from the Authenticator app. After putting the 6 Digit code. They do not accept the code and give error. I tried several times from last 7 days.

Invalid Account Verification, Please, contact Catalyx customer service.

I realize that this is deliberately locked by Catalyx exchange and regardless of several emails to Catalyx customer service they intentionally blocked my account and because of this I am not able to provide the information to Catalyx exchange for assessment to re-verify the personal information for my account. I have all the emails record which I requested Catalyx Customer Service to unlock my account.

I would like to request Catalyx Exchage again to help me to login my account in order to complete account requirement.

Syed.

19/06/2023

dy ad

1.00/5.00

"Verification every 3months !!!Sucks"

Verification every 3months !!!! I have opened accounts on other platform 5years now..no constant verification.
This platform is full of you..know what.

Btw there customercare crafted response does not translate to improvement...

09/06/2023

Ruky Vboky

1.00/5.00

"One big NO"

One day, when you are trying to login to your account you receive:
"Something went wrong. Please contact customer support"
From my experience, "Something went wrong" has to be their slogan.

Just big steaming pile of... you know what.
Be prepared to verify your identity every week. Because their systems totally screwed. Not to mention that support reply takes about 2 weeks.

Tried it only because my account got move here from Bittrex. Time to find another place.

08/09/2022

Christine Mattner

3.00/5.00

"Kundenservice nicht immer das gelbe vom Ei"

Bislang hatte ich eigentlich gute Erfahrungen. Nur dieses Mal muss ich regelrecht meiner Aufwandsentschädigung hinterher rennen. Kontakt zum Support quasi unmöglich. Emails werden nicht beantwortet.

11/08/2022

Uncle G

1.00/5.00

"I only started using the site yesterday…"

I only started using the site yesterday and I already had enough BS happening to make up my mind that today will the last day that I'll be using this exchange.
The deposit and withdrawals take forever.
Their support is next to NO support!!
All in all, Catalyx sucks pretty bad!!

24/06/2022

PC

1.00/5.00

"Ridiculous transfer fees!"

USD$79 fee to transfer USDT... you have got to be kidding me. Daylight robbery! It doesn't tell you this anywhere on the website...

24/04/2021
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