"What a great experience "

What a great experience ! Cannot recommend this company enough. Speedy, professional and amazing products. Will definitely be recommending Online Fabrics to all our family and friends.

"Impressive quality and service "

Really convenient to use the website and speedy delivery. I found the quality of the satin material I ordered to be fab and good value for money. I will be shopping with Online Fabric again.

"Fantastic "

I ordered faux leather and the quality was excellent, perfect for what I needed. Quick delivery time and the company was great to deal with. I will definitely be using again!

"Excellent "

We have been using Online Fabrics for many years. We have always found the customer service to be of an excellent standard. Staff are extremely friendly and helpful. Fabric is great quality, and we have never had any issues.
Highly recommend this company.

"Definitely not the shade I ordered"

I've ordered from them twice and the fabric comes quickly and is always the fabric type I ordered but the colours both times have not been what was shown in the image. I ordered budget lace in cream and what I received was definitely white. The same happened when I ordered some chiffon in Turquoise 2 but what I received was 100% mid turquoise but when I called them about it asking about the colour they just told me no I'm looking at your order that's the colour you ordered and told me that the image is not going to be identical to what I receive which i understand buf this is obvious significant difference. So this has resulted in both times me having to purchase dyes to try to get the colour I want so that I don't waste the fabric.

"Pointless shop."

First they gave tracking number and the package is in Portugal. I asked many times, why? I live in Finland. Suddenly new tracking number, but its not addressed to me. No phone number, not my name, not e-mail. Nothing. Again wrong tracking number. Nobody not answering at all. Totally scammers, cheaters and liars are there. Reclamation done to the bank. If somebody wants to waist money - go ahead. Even 1 star is bloody too much for such a stress. I have to ask back my own earned money?

"I ordered fabric 19 June"

I ordered fabric 19 June. After a couple of weeks the order was still in progress so I used their contact form. No reply. On 19 July I emailed the info email address and asked for refund. No reply. Thankfully I paid by PayPal so I went onto the resolution centre 30 July and got immediate refund. 31 July I got an email from this company saying they had issued my refund. 😳 I would say don't be tempted by their low prices! Not worth the annoyance!

"Not what was expected"

I've not yet gotten my fabric when I ordered it on 31 May (8 working days). I never got a confirmation email, but money was taken from my PayPal. I've emailed customer services - someone got back to me and gave me a Royal Mail tracking number, but this number doesn't work!

Update:
I've now received the fabric, but it is not as long as expected and is a totally different colour and thickness than what was described and pictured on the website. Currently speaking with the company to try and get a refund.

Update #2:
No refund was ever given and no further replies were received from the company. I have lowered my rating because of this.

"They read by request for an exchange!"

Order came quicker than expected. I couldn't find machine leather needles on the website so asked if they had them, could they substitute them for the jeans needles I had ordered, if the price was the same. They did this, which was very helpful.

"One of the worse costumer service I…"

One of the worse costumer service I have ever experienced. They take your money, send you a product that looks completely different to the picture, try to get in contact with them and they reply every 2/3 days if you are lucky, ask you to send it back covering the cost of posting yourself for a refund. I did and after 2 weeks I got the product sent back to me from Royal Mail cause they didnt collected. Three weeks in and I'm still waiting for a hint of my refund. Please save your money and time.