"I have a concern with Vector…"

I do not have a problem with Vector Security; one exception. I get these pre-calls before my payment is due asking me to make a payment which I do every month. I don't need a reminder to pay for service I need and appreciate. Thank you for this opportunity.

"Installation went fine"

Installation went fine. I had a screaming battery within a few months. I did
not know what was happening. Called a friend who came over and told me that what it was. The company was saying initially that no one could come out to fix the matter until the following Monday. This happened on a Friday. I had to really plead because of a nerve condition, and my husband's heart problem, we would have had to check into a hotel for the weekend. The noise would have knocked both of us out over that time period. After near freaking out (panic attack) over the phone the company finally agreed and sent a tech out. This does not speak well. There should be weekend attention in some cases. Happy my situation was addressed, that time, but this should be attended to by the company-and improved.

"The tech that came out to my business…"

The tech that came out to my business at 900 Rutter Ave. was the best ever!!! Really knowledgeable.

"The repairman was able to finally fix…"

The repairman was able to finally fix an ongoing problem. He was great!

"I called to report I am having a…"

I called to report I am having a problem with my alarm and I was hold for a very long time and had to disconnect my call. I am having a problem with the alarm system and I need to have some one come check it out.
Thanks

"Sonny was a nice guy treated us real…"

Sonny was a nice guy treated us real good very polite. Very knowledgeable

"Violent Encounter"

A truck with a huge sticker on the back was road raging and cutting other drivers off with no signal. The tech was driving like he was running away from a tornado on the highway. Unfortunately for me I got in front of the driver and he hit my vehicle multiple times and when I pulled over when it was safe he got out of the van and threatened me. Very scary experience and shows the values of this company. Submitted the dashcam tapes to the county.

"Why couldn’t they get a technician here sooner"

We had a problem with our system after a 4 day power outage. We kept getting a notice of a “bus” system failure and we’d be getting 3 beeps warning of something. We were told how to stop it temporarily, but no one on the phone could tell us how to fix it. They said we needed a technician to come out to fix it, but they couldn’t send someone here for 2 and a half weeks. We had to deal with annoying beeps and automated phone calls telling us there was a communication failure for all that time, and we had no connection to the system. When the technician finally came, he was able to fix the problem, but he told us he’s not that busy and couldn’t understand why they couldn’t have gotten him here sooner.

"I feel very secure with Vector…"

I feel very secure with Vector Security! Right now I have the basic setup and it backs up during storms, which is wonderful for me. As soon as I’m able I will invest in more security that is being offered. Thank Vector for keeping me safe!

"I have never had a problem with Vector…"

I have never had a problem with Vector Security. I some times make a mistake in entering the code and the alarm goes off. Within a minute the phone rings and the tech asks if I am okay. Then the tech asks my name and password. It is reassuring to me the techs are always there.