"Scammer company"

Scammer company. Paid for their Singapore server to host our website but since day 1 while we are doing testing and backup they block our server access for multiple times daily. I replied their email saying we are doing testing and backup they replied ok but still continue to block. They said its their system auto block so they cant do anything. Today we reset the server after they said they had restore our connection but I still can't access the server and instantly got an email to say access blocked again. I ask for refund since its not workable and they refused to refund and say no such thing as refund in their company. They claimed their server is all ok and nothing they can do. So avoid this company unless you want nightmare for your usage. Below is an example for their email. Which they cant explain to me how why our testing usages will trigger their auto blockage.

We would like to inform you that the network has been automatically blocked due to abnormal traffic from your server. If you have not made any changes, please access the server via the console and check the logs for any potential attacks. Additionally, we have not found any rebuild logs indicating recent activity.

The network will resume automatically once the traffic reduced.

Thank you so much

Best Regards,

Luis Andrews
Technical Support Department

"Beware: Unreliable Service and Poor Customer Support from This VPS Provider"

I'm extremely disappointed with the service provided by this VPS provider. Despite paying over $1,000 per year for their servers, I've experienced unacceptable levels of instability.

One of the most frustrating aspects is the provider's tendency to restart servers without any prior notice or warning. This lack of transparency is unprecedented in my experience with other VPS providers.

When I reached out to their customer support via live chat, they denied any such incidents, which was unhelpful and dismissive. Unfortunately, this was not an isolated incident. My four servers with them were down for over two hours, and I was unable to contact anyone from their support team, despite their claim of 24/7 non-stop customer service and live chat. The wait time to speak with someone was over 75 minutes, only to find that they were unable to assist me.

Furthermore, the provider has no refund policy, making it difficult to cancel subscriptions in advance. Their dashboard requires customers to contact support to initiate cancellation, which I did. However, the customer support representative, Luis Andrews, consistently delayed my request.

I hope this review serves as a warning to others: avoid this provider to prevent similar losses and frustrations.

"I should've read these reviews first.."

Well, I just got the server on August 3rd, started using it on August 5th.
In just 3 days (the day I write this reviews), I got 4 downtime. Connectivity issues, which always happen.

I got 8 cores AMD Epyc Bergamo, 16GB RAM, 300GB NVME.

Those sweet number of cores and RAM won't matter, if your server is constantly down. I suggest to run as far as you can from this company.

2 of the downtime was caused by 'sudden high traffic' they say, when all I do was backing up my web application. FYI it's just 20GB files. I'm obviously not moving like 800GB files.

The only good thing is fast support, but their server will make you frustrated.

I just let my money gone like that for 3 days of frustration, I am currently moving my site as fast as I can before another connectivity issues.

"Terrible User Experience and Extremely Poor Quality with the Premium Compute Plan"

I was enticed by the advertisement for LayerStack's Premium Compute plan and the impressive benchmark test data featured on vpsbenchmarks.com. Unfortunately, after making a purchase, I encountered numerous problems. The server, advertised to have top-notch performance, proved to be unreliable. I experienced excessive disconnection rates, high packet loss, and restrictive speed limits, which altogether made it impossible to run a web server normally. Furthermore, any uptime or monitoring tests frequently reported server downtimes.

To exacerbate the situation, when I submitted tickets requesting assistance, the support was unhelpful and dismissive, merely closing the tickets without providing any solutions. On top of these issues, the pricing was exorbitant. To be candid, should I have the option in the future, I would definitely choose a different provider and avoid LayerStack.

I would advise potential customers to thoroughly review more information and consider other users' experiences before purchasing. Based on my experience, this provider is not trustworthy, their advertising is misleading, and the performance is subpar.

update:
I already mentioned that if you (LayerStack) did not resolve the ongoing issue (server connectivity is unstable and frequently disconnects), I would feel obligated to publicly share my dissatisfaction with your service.

And guess what? Initially, you asked me to check the connection, and after multiple occurrences, you just said "This rarely happens" and then closed my support ticket. But what's the reality?

The disconnections keep happening, over and over. My uptime monitor intermittently notifies me of server downs, sometimes even daily.
What's worse is that occasionally my clients ask why they can't access the server, and that's how I find out it hasn't been restored.

If you don't show respect towards me, I will not have the opportunity to show it towards you, and I will leave comments in more places to let more people know about your false advertising and the issues.

Of course, I have already provided details regarding the review content to Trustpilot so that you cannot use the "suspicion of a fake review" as a reason to ask for my information or to delete my review.

"Very bad service"

Very bad service

The server IP was blocked by Cloudflare and I asked for a refund or requested a change in IP/server but they didn't fulfill.

Please do not order products here. love your money.

"Great ARM servers"

Have been using their ARM servers for homelab. They have really great specs and stability for the price, haven't seen any comparable alternative in the APAC region at this time.

"It's a pain for me to write reviews but…"

It's a pain for me to write reviews but Im starting to feel that there are to many VPS providers around that are just quite bad and should exist whatsoever.
I was quite happy to find them at the beginning but then regretted.

I will resume it as:
1- Unstable speeds worldwide (from the HK vps) varying from 2MB to 50MB
2- Slow speeds from China, it's always a MAX of 3MB no matter what they say on the website and the support might say. It's completely limited to 3 MB.
3- Support with template/copy paste questions.
4- Asking root password for something not relevant

If you go for them Good Luck


PACKAGE
L008-HK02
Starting from
US$17.76/mo
Order Now
1 vCPU
2GB RAM
60GB SSD Storage

Public & Private IP
(1000M Port)

2TB Data Transfer
per month*

*Adjusted to minimum network speed
when limit reached
200-300M(HK) | 50-100M(Int'l) | 10-20M(Standard CN) | 3-10M(Premium CN)

"first i was skeptic about that company…"

first i was skeptic about that company bec there was none review to find elswere in the net realy. then i step over and gave it a try and used my preepay credit card to be save. any skeptic was false. i realy happy to find a company with such an powered backbone direct in the hard of hong kong. to show a pic of there backend i attached it here. realy high performance i never got at any asian hoster before and i tried layershift in singapore good but not that power then rackspace in singapore the only hoster with similar admin interface was dediserv and had last years always good powered maschines and simply to use but try it out the price is fantastic for asia. the company is even a sister company from PacHosting.