"We are still unable to create emails…"

We are still unable to create emails and tickets are not being answered.

"Renewal process is easy and straight…"

Domain renewal process is easy and straight forward.

"Not reachable"

Not reachable

"not solving customer problems"

we paid you to register a domani, but one week past, haven't send me the account and password to login in and activate.

"Esta malta é mesmo boa"

Esta malta é mesmo boa. Tenho que lidar com muitos "registars" de muitos domínios, portugueses, americanos e eles. E são (de longe) os que respondem mais rápido e mais efectivos!
Não mudem!

"Domain delegation to our DNS servers…"

Domain delegation to our DNS servers took more than 48 hours, I opened a ticket and it was quickly resolved.

"Customer has to open a ticket in a tool…"

Customer has to open a ticket in a tool associated with technical support requests to send a payment confirmation and, if the ticket is not opened even with payment made, the service is cancelled. This procedure is surreal and difficult to understand, why can't customer payment be validated by Registrar in any other way!

"Há mais de 7 dias que peço o backup da…"

Há mais de 7 dias que peço o backup da nossa informação até a data do bloqueio do site sem sucesso.
É doloroso e ruim

"A experiência foi boa"

A experiência foi boa, fácil e eficaz. So o vosso tempo de resposta e que é um pouco lento. Mas de qualquer forma gostei.
Parabéns

"Be more professional"

Be more professional. Kept asking Ariella Group to pay for a bill was paid.