"Shocking customer service"

Taps Empire took my order for a RAK Vanity Unit and took full payment from my card. They sent me an email saying delivery would be 4 weeks. 2 days later they wrote to me to say that the item was discontinued and they could no longer supply it. I wrote to the manufacturer who said that the item was not discontinued. Taps Empire are still selling the unit on their website but just for £50 more than the price they charged me on my order. They just don't want to supply it at the contracted price (even though they already charged me).

Update based on response: They have said that the item they still sell (for £50 more) is a different SKU but it is exactly the same physical product.

"Excellent service"

Excellent service, value for money, goods arrived earlier than expected and in an excellent state with no damage to the packaging or taps inside. Cannot fault the service of purchase and delivery of exactly what was ordered.

"Stress free order and delivery"

Stress free order and delivery. Arrived in 3 days and good communication.

"Great company- excellent prices"

Purchased Flove taps from the company at a fraction of the price of other retailers. Delivery arrived within two days and taps are excellent quality. they were very well packaged and protected for transit. Will definately use them again in the future.

"Misleading customers by passing off cheaper items as top brands."

I bought a RAK basin and vanity unit from Taps Empire. Upon inspection, only the vanity unit was RAK and the basin is a cheaper brand. When I contacted them, they admitted to knowing this. They are still selling this item misleadingly via their website, as all RAK. I say misleadingly, but perhaps fraudulently is the better word. I need the item fitted so am having to stick with it. Very frustrated.

"Slow response to urgent delivery request"

Chosen item, shower mixer valve was shown as available, but was out of stock. Slow response to ordering an alternative valve. Original order late Thursday, valve arrived midday Wednesday when it was said order was urgent.

"Great service overall"

Great service overall. Fast and very reliable

"I was happy to order but a little…"

I was happy to order but a little unsure. However, the Bristan shower head arrived within days can only rate this company extremely high

"Delivered on time"

Delivered on time
Very well packed
Quality product
Easy to install
Working perfectly
Would use this company again

"A really excellent product plus a…"

A really excellent product plus a competitive price.
Delivery was very fast.
Would use this company again.
Thanks