"Managing customer expectations"

This was my first order with Biltong Chief. I appreciate they just moved warehouses but the fact that I had to report I was missing items from my order only after the delivery in the afternoon when they were aware they could not locate the beef tenderloins in the morning reflects poor customer service. It is simple. Manage customer expectations. If they had communicated the issue in the morning when they found out, I would be more understanding.

Thanks Dylan for your response and I appreciate the manic circumstances which you and your team were under. Yes I will consider using your services again.

"Great product and service."

Great product and service.

"Highly recommend Biltong Chief!"

The order was delivered on time and the wagyu steaks and the giant prawns were delicious!

"very good quality!"

Ordered the farm style Boerewors and it was amazing! so delicious! Will definitely order again.

"Delicious"

Ordering process was effortless and arrived on schedule. Will make another order soon.
"Best meat I have ever had" - wife.

"Boerwors"

The 'Vhorosi' was good and tasty

"Caring Service"

Unexpected delivery delay, but such caring customer service...and I was fairly compensated.

"Quality meat at fair prices for Hong…"

Quality meat at fair prices for Hong Kong! I love the meat from Biltong Chief - the fresh meat has been arriving frozen (perhaps frozen storage because covid?), in cooler bags, I've mostly ordered the marinated steak, sausages (beef and lamb) and boerewors.

"Great products"

Great products. Timely delivery. Chilled packaging. Always a very happy customer.

"Quality meat for reasonable prices!"

Great communication. Straightforward order process. Items were packed well and shipped promptly. Highly recommend and will order again in the future :) Thank you!