"30 Addiscombe Grove"

Overall happy with my flat so far and my experience with Pocket.

However, it's simply not acceptable in 2024 - but it would not have been even 30 years ago! - to live in a building where you CANNOT use your intercom to let visitors and deliveries through, but you will physically have to go downstairs to open the doors to let them in. (There are 3 doors and the intercom will only let you open the first one).
"Secured by design" they call it, I'd rather use the word "frustrating". And it definitely does not feel "secure": what if you have a medical emergency or you are simply feeling unwell and you expect some food or medicines delivery?
I really hope they will sort it out.

"highly recommend the Pocket team"

I can highly recommend the Pocket team, and especially Jess; they were extremely communicative and explained every step of the purchase process very clearly and were willing to show every single flat option in the development during viewing and were able to answer all my many questions on the spot!

"Jess was really helpful and engaged…"

Jess was really helpful and engaged throughout our buying experience. Pocket were understanding and accommodating when there were delays.

"flowerpot painting "

Had a lovely time, and very happy with my new mint plant! :)

"Great spacious living "

Great spacious living at an affordable price

"Not even 3 month in so can't really give long term review. "

So. Presale services. I'd give 20* out of 5*! Was about a year long experience to buy (they decided to sell one development to council, BUT offered us another, a bit more expensive one for same price or reimburse us for time spent and out of pocket expenses with a little bonus).

So in a year long experience only twice I struggled to get answers.
1. I still don't have a clue how much hot water will cost (3 months after moving in!!)
2. Some service charge explanation but that was semantics.

Everything else was top notch!

After sales? 3*.
Urgent issues seem to be resolved urgently. (Hot water was resolved next morning)

Non urgent ones on the other hand... Good luck getting answers out! For a not working usb plug we waited about a month!

Flat itself? Good location, GREAT insulation and ventilation! So far couple days weather was forecasted +3 at night when we moved in, but no need for heating!!! Moisture is about 40% so that's AMAZING in my book!

Lease is pretty nice. 999 years, no ground rent, all of us will own the company that owns the freehold. Can't exactly complain about that.

2 bad things.
1. Paint. Seems like we look at the wall wrong way and its scratched.
2. A bit noisy. We can clearly hear everyone on our wing entering and leaving their flats.

However it hasn't been full 3 month! So I literally can't give 5* there. :) 5* is 5 years from now if nothing major happens. For now 3.5 stars. A bit better than expected with unclear future.

"As a first time buyer Pocket gave me a…"

As a first time buyer Pocket gave me a great standard of support and information.

"Happy with my Pocket flat! 30 Addiscombe Grove"

I am a resident at the 30 Addiscombe Grove development and feel obliged to write this review to give a differing point of view on this building than other reviews on here.

Personally, the buying process was smooth and used the recommended solicitors and mortgage advisor for the £500 rebate. Before moving in, inspected the apartment and reported some snagging which was resolved by the time I moved in. Ever since, I have had no further issues with my flat.

I would like to comment on the boiler issue which has been the main subject of many negative reviews. This situation wasn't ideal at the time as the problem took longer than expected to be fixed. However, throughout this time Pocket provided regular updates and provided fair compensation for each day hot water wasn't available. They also offered to pay for a hotel each night if preferred but I opted for the monetary comp instead. The issue has also been resolved for over a year with no further problems.

As a first time buyer, I am really happy with my pocket flat and would recommend to others that want guidance during the process and a modern new build for their first purchase.

"Made the whole process stress free and…"

Made the whole process stress free and easy!

"really responsive"

really responsive, Shivon sorted my issue really quickly and showed great empathy!