"SCAMMERS"

Thinking of getting insured with this company? just try and give them a call on the number on there site, you cannot call them its purely a voicemail hotline, once you have paid there is NO contact you do not even recieve a receipt with your policy number.. you can only contact them via email I've still not received a response and its been days, do not use your hard earned money with this dodgy company.

"Website down"

Hi, so this is more of a question than a review as I am new to this company.

Is Policy Bee website ALWAYS down? I am trying to access my insurance documents 3 days after being insured so i can order my business stock, and nothing! Not being able to provide my documents has set my business productivity back by 2 days. So frustrating. I am within a cooling period and honestly thinking of looking elsewhere already.

Thankyou.

"'Gotcha' insurance policies"

I've been a customer with policybee for 6 years and recently had my camera bag stolen. I had assumed that the insurance policy I had against loss and theft would cover it; however, the policy is worded in such a particular way that I don't think there are any situations other than being literally mugged which they would agree to cover, and even then, I feel like they'd somehow say it was my fault and would find other ways to wriggle out of honouring the policy.

My bag was taken from an event I was photographing. It was stored in a staff room away from the public, and left in the care of the various event staff who I was working for; however, because it wasn't left with ‘a singular member of staff who I specifically named’ and was instead left with a multitude of trusted people in a secure staff room, this apparently means I'm not covered. The whole policy is worded like a big series of gotcha's to make sure they don't ever have to pay out.

So now I'm out of pocket, and out of business as I can't afford to absorb those kinds of losses. Without my kit I can't run my business. They have absolutely let me down when I needed it most. The insurance policy isn't worth the paper it's written on and I would suggest everyone stay well clear of these charlatans.

I have no doubt they will reply saying that 'all of the information was available in the policy documents' or some other deflection, but frankly they're out here selling insurance which isn't fit for purpose. You shouldn't be allowed to sell insurance against theft which then stipulates they only pay out under conditions where it would never get stolen in the first place and being a victim of a random crime is basically your problem, despite the fact that that's what I paid for insurance against.

"I recently tried to apply for insurance…PolicyBee Review: Unprofessional and Discriminatory Service"

I recently tried to apply for insurance with PolicyBee for my business, and what started out as a routine process quickly turned into a deeply concerning experience. At first, I expected the usual questions—it's standard for an insurance company to gather information about your business. But it soon became clear that PolicyBee wasn’t just being thorough—they were being unreasonably selective and discriminatory.

What really shocked me was the underlying tone of the questions and the excuses they gave for why my company was "ineligible." The representative kept dancing around the issue, giving me vague and unclear reasons for rejecting my application. I got the distinct feeling that there was more going on behind the scenes, and unfortunately, it felt like it was rooted in something far worse than just routine business screening.

When I pressed for clarification, the answers I received only made things worse. It seemed like PolicyBee was more concerned with avoiding certain businesses based on discriminatory criteria, rather than actually assessing risk like an insurance company should. The whole experience left a bad taste in my mouth.

If you’re looking for insurance, I’d recommend steering clear of PolicyBee. Their approach to customer service is evasive and lacks transparency. It’s one thing to be cautious as an insurer, but when discrimination comes into play, it’s a huge red flag. There are plenty of insurance providers out there who are honest, professional, and fair—PolicyBee is not one of them.

"10 years with this company and I miss…"

10 years with this company and I miss my renewal due to a holiday and then Try to get re insured. My advice to everyone stay away from this company poor customer service and they treat you poorly. Suddenly they want to fleece me

"Totally misleading, don't request a quote"

Visited the site looking for stock insurance, landed on the stock insurance page, the page talks all about stock insurance for small businesses, so I click on the "get a quote" option, go through all the questions and when I get to the end and it displays the quote but it's not for stock insurance at all. It's trying to sell me a policy with employer insurance, public liability and several others - with stock insurance as an optional extra (and not even selected!)

Highly misleading and total waste of my time. Glad I used a fake phone number in the quote now.

[update based on your reply]
Don't give me that nonsense about giving me the "right insurance", I knew what specific insurance I wanted and you deliberately mislead me into thinking I was getting a quote for that specific type of insurance, and then switching it for a totally different type of insurance. It's like if I wanted bicycle insurance, and a company had a page offering bicycle insurance, then after taking all my details them giving me a quote for house buildings and contents insurance that happens to include bicycles as an option.

"Be very careful as they took money from…"

Be very careful as they took money from our account after our policy expired, we were all chased £94 a month, when shopping around we found a rate of £23 per month with Hamilton Fraser so they are well worth a look as they are a fraction of the cost for the same cover

"inability to process a claim"

9 months on from my claim with these guys and still barely any closer to works being completed. No communication with them in the last two weeks since I expressed my dissatisfaction and asked for a resolution.

"Good experience on the phone as they…"

Good experience on the phone as they fetched a quote for me on the same day, was nice a and simple and a reasonably priced offer

"Did not even get a quote"

They advertise giving a quote in 2 minutes online. I put in my details (simple consultancy business - plain vanilla). Got a message that they cannot quote online and someone will call me. Nonsense. Seems a bit of a scam where they get you to provide all your details, which they capture, then say they CANNOT quote, and one gets bombarded with sales calls and emails. I have been there before. If you cannot quote for even a basic simple policy online, then why advertise that you can.