"Really efficient and quick service"

Really efficient and quick service. Customer service first class.

"Aurora 28 Cantilever Parasol"

A very well made product which looks good and performs incredibly well. I have a parasol which is now over 7 years old and it looks as good now as when it was installed. It was definitely a good investment. The pre-sales, installation and after-sales service have been incredible.

"I ordered a new parasol and it arrived…"

I ordered a new parasol and it arrived within 5 days. It’s very well made and worth the money in my view. I’m an engineer and I appreciate the little details and clear quality.
Delivery driver was super helpful too.

"They sell an excellent product with top…"

They sell an excellent product with top quality customer service - a rare find! We are in discussion about our second parasol!

"If I could give Instashade more stars I…"

If I could give Instashade more stars I would!
We have never received customer service as outstanding as this!
The day before installation I realised we had made a huge mistake in ordering a silver not black stand.
With trepidation we phoned Instashade and honestly it was no problem!
The next day the most helpful Chris came to install the base, showed us how it all worked. He took away the silver base parasol and less than a week later came back with the black framed parasol. No trouble...
Absolutely first class product and first class service

"Customer service is second to none."

Customer service is second to none.

We had a small problem with the stitching on the roof and a new one was sent the next day. We would recommend Instashade to anybody who is serious about serious shade.

"Great quality and fabulous service"

The parasols are really good quality and definitely worth paying for when compared to the cheap versions available.
I made a mistake with my measurements and Instashade didn’t hesitate to quickly make an exchange, without any fuss. I dealt with Amanda Percy, whose response times and service ethic were fantastic.

"Aurora!"

I ordered an Aurora cantilever parasol for my pool area and the team couldn’t have been more helpful. They helped me decide the size, the colour and the position of the parasol. The guys who came to install it were extremely professional and helpful and I couldn’t have wished for a smoother process. Thank you Instashade.

"Buying a parasol"

We bought a parasol from Instashade. It was with us three days after the order was submitted. The staff were extremely helpful and friendly and the service superb. Highly recommended.

"An understanding and good company selling high quality products."

We bought a table sunshade at Chelsea Flower Show from InstaShade but ordered one too big for our courtyard. I contacted the company and nothing was too much trouble to get the right size to us. The two men in the van that delivered the new sunshade could not have been more helpful and had it all set up and checked before they left with the larger one. The van had been diverted to our house and although it was our mistake the company sorted it out very quickly
We are very pleased with the new smaller sunshade. I recommend InstaShade without hesitation. They are a pleasure to do business with. Pop