"We moved to Hetton!"

My husband and I just moved in 05/06/2024 and it was such a simple and easy process, everything from viewing, completing forms, acceptance for the property, and hand-over of the keys! We met Dave on several occasions throughout this process and he has been fabulous!! Very knowledgeable and helpful! We required some adjustments for our move-in day where I met Dave at 10:30 where my husband was only able to come meet him at the property in the afternoon, but this was made no problem at all for our check-in. Got a lovely welcome kit too :) We are thrilled to be in our new property and it was in fabulous condition upon move in. We are currently in early stages as well and still sorting getting our utilities transferred to our name, but Dave has made this process simple for us and has been very helpful and easily accessible to if we ever needed anything then!

"Run from this company"

Run from this company, I was a good customer for almost 2 years, I bought my house and wanted to move but requested for extra days which was declined, they threatened to kick me out with 3 kids age 5,3 and 1.
I ended up staying 1 extra day from the original date, they refused to collect the keys from me and intentional charge me until they collected the keys from the location they asked me to leave it keys.
Lastly they made up charges at some point they had nothing to charge me for and made up the term "other" to charge me £88 pounds.
They charged me to remove the bin but when I enter the property i met 4 bins asked for help to remove it but they declined.
I will never recommend Run if you can

"Really easy process"

Really easy process. Love the house. Liz was really helpful and knowledgeable. Move in went smooth. Our residents services manager Dean was great at welcoming us to our new home.

"I’ve lived with Placefirst for 3 years"

I’ve lived with Placefirst for 3 years now and can only speak highly of them. I’ve had a few maintenance issues, but nothing more than you would expect with any home. They have been really quick at sorting though so all good. I’ve had rent increases every year, but this is the same everywhere.

"Don't believe their hype"

We've lived in a Placefirst property since July 2022, and they don't care about their residents at all. They say they care about their communities, but don't even take into account known disabilities. I have a severe lung problem, and we reported an issue with our boiler at the start of May. We have had no heating since, and we're told it's not a priority despite it affecting my health. Meanwhile, gas engineers have been in and out of an EMPTY property across the street... Sort yourselves out Placefirst, it's no wonder the residents are leaving in droves

"Mia and Dean have been amazing"

Mia and Dean have been amazing! It’s been such a great experience so far and I’m excited to move in.

"Can’t thank you enough"

Can’t thank you enough. So helpful from start to finish. And didn’t complain once about my mithering you regularly. Made the whole process really stress free. Thanks again, Melissa Batty

"Absolutely incredible management and…"

Absolutely incredible management and team, have gone above and beyond what was expected of them and was incredibly helpful in every aspect.

"Good customers service company and…"

Good customers service company and specially a person called abigail deal with very respectfully and nicely and gave us a good service thanks for your services

"Initial Thoughts"

From the initial viewing, to getting my keys on moving in Placefirst and especially Sarah have made the process run so smoothly.
On moving in Sarah took time to explain everything and made me feel very welcome