"Marvellous Experience"

Such an amazing company,
Real quick
The staff is really very understanding and helpful
Specifically the agent Mr. Phoenix, I got my tickets in just an hour and with such an awesome fare,
Just loved how swiftly they work and never compromise on providing quality experience to the customer

"Great experience."

Great experience.
I was flying for the first time and the experts over there helped me in every possible steps.
Awesome experience.

"I give my salary of 28 days in donation…"

I give my salary of 28 days in donation to you.I have some courtesy left and self respect In me.

"Do not use my humble request or join…"

Do not use my humble request or join this company

"DO NOT USE THIS COMPANY"

We had booked a Europe trip back in December 2019, for May 2020. Due to the Covid-19 Pandemic it obviously did not happen. We were referred to this company by a family friend and we thought we were in good hands. We understand that it was hard for everyone during the pandemic and still is, however that is no excuse for this company to not answer questions, return phone calls or respond to emails.

We had to keep calling them to confirm we did have a credit with the airlines when the pandemic first happened, which again we can understand it was a new time of navigating through what the airline industry and travel agents were going through, however they gave us “credit” different from what was stated directly on the airlines site.

Fast forward a year later, I’m just looking at the airlines website and we are now eligible for a refund however the travel agent has to be the one to apply for it. We call them immediately as there is a deadline, we call and email and they are not giving us a definite answer. We just want proof this is done. We get an email back stating that their system had been purged and they do not have our ticket information. We continued to follow up via emails and phone calls and they kept saying that they cannot get a hold of the airlines and we have to go through our credit card for a chargeback. They as the vendors know we weren’t eligible for chargeback due to it being over 120 days since booking. I called the airlines directly to ask if this travel agency had reached out and they said no they gave me instructions to give to them so they could call, they also sent them emails. I spoke again to the airlines pleading with them and stating this agency isn’t willing to help us and sent them a string of emails proving so.

Since the email string got sent to the airlines we got a refund within a day of that. Shahi or Big Travel may have helped in this part - I’m not sure and not willing to call the airline and stay on hold for a long period of time to find out. I am grateful we get a refund in the end as it was large amount of money but it was not easy.

You would think hiring a travel agent - they would take away stress from you. This company added more stress and frustration. They should have clear communication of what is being done as we cannot provide details or nothing can be done is not the right answer. I honestly believe if I had not called the airlines and asked about how to proceed with a refund I would still be emailing and calling Shahi/Big Travel today. As the agency they should have originally initiated the refund process but we had to request it.

This company had poor customer service and if you put a bad google review they threaten you with lawsuits. I would advise anyone thinking about booking with this company stay away. They are difficult and make excuses.

"I am very happy with Bella's help in…"

I am very happy with Bella's help in purchasing my ticket. She hustled to get my business and I appreciate it! I will be back!

"DO NOT USE!"

DO NOT USE!!
They will continually tell you there has been a price increase since you made your reservations. They will will want you to leave a positive review in order for your tickets to be released. They do not release your tickets! The next day they will call you and tell you there has been another price increase and your original purchase was never charged so you think you have a reservation but you do not. Unless you want to continually pay the price increase!
It has been 5 days I still have not received my tickets. So I called to see what was going on... guess what!! PRICE INCREASE!!

DO NOT WASTE YOUR TIME!!
I did and I am trying to save you from doing the same!!

"Raymond, thank you so much for making my vacation a dream come through. You’re amazing!"

Raymond is the best travel agent you can have for all your travel experience. We could not have planned – or enjoyed – this once-in-a-lifetime experience without your planning, expertise and connections!

"Excelente apoyo y servicio ya que…"

Excelente apoyo y servicio ya que cometí un error en la reservación y tuvieron la paciencia de ayudarme generando mis boletos de avión. Thanks Jessica

"Great service"

Great service, will book the flight from BigTravelHelp only.