"Excellent Customer Service"

Our MG had its first service last week. Really helpful staff. Clear information. Pleasant reception area.

"Paramount Customer Service and Interaction"

We bought a Mitsubishi Outlander from Birchwood Motors at the beginning of August 2024, we purchased it whilst we were living in Spain, all we had was photos and a video to go on, so we needed a company that was Customer driven and focussed on trust and a commitment to deliver on what they promised.
Our car was delivered on time to our address.
3 weeks after recieving the car we had an issue with the rear breaks, we notified Birchwood and within 6 hours the issue was rectified by them and fixed.
It is refreshing to see a business with a proactive approach to customer service, it instils trust and a strong desire to reccommend to others and return as a customer in the future.
I hear that you are moving to bigger and better premises and I would like to wish you all the best of luck moving forward, your help in securring a reliable vehicle was very much appreciated.
We could not be more pleased with their service and delivery.
We can whole heartedly recommend Birchwood Motors to anyone looking for a used vehicle.
Michael White

"I purchased a car from them in April…"

I purchased a car from them in April and they were good at responding to queries and sorting out the warranty on the car. Would recommend them

"Exceptionally easy to deal with"

Exceptionally easy to deal with, transparent with regards to information. All of the staff were polite and motivated in their work. Location of the garage was really easy to get to with regards to proximity to Cardiff central train station.

The car was exactly as described and very happy with another reliable Honda.

"Really happy with my experience buying…"

Really happy with my experience buying a car through Birchwood Motors. I would highly recommend.

"First Class Car Sales "

As a local and new business finding their way in a competitive market place, I cannot recommend Birchwood Motors enough. They have made my daughter’s Stepway purchase seem-less and memorable. The after sales service has also been first class.

"Used Car sale"

Bought a used car from them, great price for the mileage and condition. Alex is a great honest guy, very friendly and knowledgeable, great customer service and explained everything very clearly, 100% would make the trip again to buy another car if needed and we live in Surrey so that’s saying something.

"Excellent service Alex was very…"

Excellent service Alex was very professional and helpfull

"Quality and trust"

When buying a used car, you obviously want a quality vehicle, a good price, but you also want trust, trust in the seller to be honest with you. I feel I got all three at Birchwood Motors. I stumbled across them whilst browsing the AA car site, so that was a big plus if they had committed to AA standards. This gives you peace of mind, especially if you have an inspection too. It passed with flying colours which gave me the confidence to buy it, confirming my view that this was a good car. I dealt with Alex, who let me test two cars on my own, so that was a good start. I choose a Volvo V40. There was no pressure to try and sell me anything, I could browse and the atmosphere was relaxed. I put down a deposit to hold the car and when I returned to buy it Alex sorted out the paperwork and the DVLA etc online. It took about 10 mins tops and I was able to drive it away. I would definitely recommend them, I’m more than happy with the car.

"Avoid at all costs"

Avoid at all costs.

Car purchased on March 11th. In 6 months and 923 miles £1040 has needed to be spent on repairs to keep the car on the road.

I appreciate that I purchased a second hand vehicle and that it could potentially develop some issues but not to this extent in such a short space of time and amount of miles. Quite clearly the car was sold to me with faults and issues.

Garage were instantly dismissive when contacted about the latest serious issue.