Standard Computers Australia
Rhys Martin
"Avoid at all costs"
I strongly avoid having your computer serviced here - unfortunately we only saw the other poor reviews after we also had a bad experience with the service technician in particular, consistent with the other reviews.
The other staff were pleasant, however the technician was rude, condescending, stubborn, and technically incorrect in his diagnosis.
Our Macbook LCD screen was damaged when we spilt a bottle of water on it, so we took it to Standard Computers for an insurance assessment.
After 9 days the service technician told us "there is no water damage, your screen is damaged because you've done a shoddy job of trying to replace the screen yourself".
We advised him that we had done no such thing (I don't even know how to open a macbook screen, and have never tried to), and that the damage occurred when a water bottle leaked in my backpack, which also resulted in a few waterlogged textbooks. You can see where the water has leaked into the LCD screen, clear as day. He claimed that because the water indicators around the PCB had not been activated, then it couldn't have been water damage - however our issue was with water leaking into the screen, not the PCB. We told him this, but he wouldn't listen to a word of it - his mind was made up.
The technician made it all very personal, and directly accused us of being liars. Extremely poor customer service.
Overall we were charged $100 for the displeasure, and an incorrect diagnosis.
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