"Awesome Product, AMAZING Customer Service"

After hoarding a stack of flooring samples almost ten feet high, I finally - somewhat hesitantly - decided on Flooret. Flooret - although not yet a well-known brand when I placed my order - checked all of the boxes: Wide Planks, Low-emitting materials, Commitment to Sustainability, An Incredible 40mil Wear Layer, and THE most realistic embossed-in-register texture of any product I'd seen. None of my other flooring samples came close. I chose the mid-tone Elmstead Signature LVP and couldn't be happier.

I had the flooring professionally installed throughout a new construction over a concrete slab with in-floor heat. All of the planks and transition moldings arrived intact, and both the installer and my contractor were super impressed with the quality - the installer actually said, "you could drive a truck over this and not damage it!"(unlikely this is recommended! :) My contractor liked Flooret so much, he placed an order for his own home.

I've also been blown away with Flooret's customer service as well. Every single person I've spoken with or emailed at Flooret has been incredibly friendly and helpful, particularly when my construction was delayed and I needed to put my shipment on hold for several months.

I genuinely can't recommend Flooret highly enough - it's been an excellent experience and I'm SO thrilled with my beautiful new floors!

"Flooret is an amazing company"

Flooret is an amazing product and company. From the moment I contacted them to the time my flooring was installed and beyond, their customer service has been wonderful. Their product is high end and it does what they say it will do. I highly recommend Flooret and would buy again in a heartbeat.

"Great Quality Luxury Vinyl Flooring"

We purchased flooring to cover three bedrooms, a large living room, two hallways, a dining room, office, and a walk in closet. We chose Elmstead for all of them.

Delivery was very smooth with no damage. We installed the flooring ourselves. We found it was pretty easy to do, but we did have a friend who had installed flooring before to help us.

We are very happy with the flooring. It looks beautiful and is comfortable to walk on. Warmer than tile in the winter. We do have a few areas that sound a little hollow when walking on, but we're going to wait a few months to see if it settles. We made sure concrete was flat and we filled in any holes first.

Flooret has been very helpful along the way with any questions. Their standard shipping cost for the entire order is very reasonable. Material was easy to cut with miter saw. Ready to clean floors and can sand out small scratches. Thick wear layer. Expect this to last for many years. Happy customer.

"We love our Flooret Nakan Base so far!"

We just installed Flooret Nakan Base on our main floor. My husband and I installed the floor without issues and we love the end result. These floors are a huge upgrade from our carpet and easy to keep clean with dogs and toddlers. Customer service has been great about answering all of our questions in a timely manner.

"We just installed flooret floors in our…"

We just installed flooret floors in our entire house and it has been a great experience thus far. The chat option has come in handy and the customer service has been awesome with answering our questions. Devon helped with our cleaning questions and even sent some products to try. We definitely will keep flooret in mind for future flooring jobs.

"Waited 3 months only to be told to keep waiting!"

Ordered $3000 worth of flooring in August with the expectation that it would be delivered in October. October came and went and nothing was delivered. The delivery time was then pushed back to mid-November. About a week and a half before the scheduled delivery time, I contacted customer service to make sure everything was on schedule to be delivered this time. They told me everything was on track to be delivered. November rolled around and now all of a sudden they are telling me the flooring won't be delivered until late January or early February, about 6 months after I ordered it! This is for a rental property, and I cannot lose six months of rental income because there is no floor. I have redone the entire property, and this is the only thing that has been delayed. I understand we are in a pandemic, which is why I gave them the benefit of the doubt with the original delay, but to be told that everything was on schedule and at the last minute get told that I would have to wait 3 more months was not what I would call exceptional customer service. I even offered to accept one of the other colors, but they wanted to charge me extra despite that not being the color or size I originally wanted. Their products look good online, but good luck actually receiving them...

"Ok experience…"

I received my flooring with multiple planks broken. Our flooring was also delayed over 1.5 hours passed the 4 hour delivery window time. Although answers to questions were delayed from the company and we had to ask the same question a few times Customer service did make it right! Would order again

"Do not deal with BRIAN!"

Very disappointed in the customer service from Brian. He gave me false information and now I cannot wait the 2 months for the product to come in. I liked 2 of the new colors that came out in November and was torn on which one to order. Brian said they did a photo shoot showing pictures of the flooring down and would be available to see in December....which they never were. I just called today, 1/28, they still do not have the photos from the shoot and the 2 colors I am interested in are backordered till the beginning of April. Because my project cannot wait that long I have to go back out and shop for another brand floor that is available in February. My advise Is do not deal with Brian!

"Damaged Flooring"

Update: Received order with several damaged planks. Company said they would send replacements. I really like the product separate from these issues. I will update once they have resolved the issue.

"The experience matched their internet promise"

I discovered Flooret when searching the internet. Their story was compelling but how would the reality compare? We used their Arlo shade flooring in a new custom 3400 sq ft home in 2020. I couldn't be more pleased with the whole experience. The product is high quality and their customer service excellent. I paid for the product and had them hold it for me in their warehouse to be sure it would be available when needed. It was then delivered promptly, and returning surplus material at the end of the project was a breeze, with me being charged just the return freight. Their vinyl plank product looks as nice as wood, is easy to maintain, but most importantly, so much more resilient to animals, sand and grit, not to mention spills or even floods!