"Glasses were faulty and I was refunded less than what I paid"

I base this review solely on my one experience of using the company and having seen reviews below I expect them to have many happy customers. However, after ordering my glasses which had very standard lenses (-1.5 / -1.75 - no other prescription bits) I waited around 10 working days to receive them, which although stated could occur, based on other companies dispatch times seemed rather slow for very simple glasses which were in stock.

The glasses arrived and the right lenses was totally incorrect. It was so blurry I couldn't see a thing out of it. The frames were also slightly bent. I contacted the team for a return and subsequently sent them back with a fast and prompt response. No problems there, sometimes this happens.

Around 6 days later, having spent £5 recorded delivery to send the glasses back, I received a refund of £10 less than what I paid for the glasses despite it not being my fault the glasses were faulty. Therefore I'm left £15 out of pocket as well as the fact I had to shell out a lot of money on a site that provided next day delivery for another pair of glasses which were needed.

The enquiries team haven't even responded to my email asking of why I was refunded £10 less. The websites states if you send glasses back this is for removing the lenses coating, however, based that I sent my glasses back due to a fault and not a preference of style I feel this is very poor to blame the consumer for an error the company made.

"Quality at reasonable price"

I ordered jimmy choo prescription glasses at £115, when on high street were at £345. I had to wait few weeks as the glasses wete not in stock. Worth waiting as the quality is superb and I m very happy with the purchase.

"Great customer service"

After huge problems with another online retailer I tried T&G on my sons recommendation. Excellent service and really pleased with my Oakley prescription glasses.

"ABSOLUTELY SUPERB ONCE AGAIN"

This company and service is excellent. Professional, helpful and friendly. Without question the best internet company I've ever dealt with. I hold them in the highest regard and recommend them to all my spectacle wearing friends and colleagues always.
If only every company was like this.......

"Weak Anti-Reflective Coatings..."

This is my third set of lenses from Toni & Guy opticians. All 3 sets have lasted under 8 months before the AR coating cracked causing distorted optics - not too bad through the day but TV, cinema, streetlights, stars are effected bad.

Won't be buying any more lenses from T&G unfortunately. Going back to my high street retailer which I never had a problem with AR coatings during the previous 12+ years.

"Spectacular"

I ordered a stark frame with thin transitions and had them within 2 weeks much cheaper than on the high street.

Quality was superb and I would certainly use them again. I have also recommended them to my family and friends.

"great service, VAT refunded and quality finish"

I was initially reluctant to order glasses online, mostly due to the fact that I have a high prescription so it's important that whoever is making my glasses gets it right. But Toni&Guy's customer service, low prices and VAT refund (due to my being a Brit living outside the EU) made it an attractive option. Ordinarily my chosen glasses and lenses combination would cost around £350, but with T&G I saved well over £100.

I'm pleased to say my order of Oliver Peoples prescription glasses arrived in a timely fashion and the product itself is excellent. The lenses came with an extra Essilor coating and the vision is crystal clear. I would highly recommend T&G opticians and would certainly use them again!

"Fantastic range, price and service."

Purchased on-line sunglasses, prescription glasses and more recently, contact lenses. Would recommend this site and shop without hesitation. Very helpful and patient staff, nothing too much trouble.

"Very quick turnaround sending replacement glasses"

Thanks very much for finding the alternate colour, that meant I did not have to wait for other color to be shipped over from Italy. The new color frames are perfect and have arrived in less than 24 hrs from ordering them. I took to my local opticians to get lenses swapped from broken frames to new ones - back up and running in less than a day.

Very happy with the service - you have done a wonderful job

"HAPPY HAPPY HAPPY !"

I was quoted over £300 at a well-known opticians for my Bvulgari glasses ,they claim to price match ,but when I quoted £165 from Tony and Guy online ,they would not match it.so never having ordered prescription glasses online before ,I took the plunge and I'm so happy that I did.everything was so easy and delivery was quick,I would recommend anyone to order this way ,many thanks from a happy customer