"Perfect food, shame about Packaging"

Food is absolutely perfect for my 7 month Border Collie, always a clean bowl every time, service from company great.
Just have one issue and that's why I have only given 4 stars instead of 5, is the Issue of the packaging, personally in this day and age, I think they could use more environmental packaging instead of the large bulky plastic containers that they are currently using. I recently bought a competitors raw food meal and that was packaged in a sausage like plastic coating, which I would Imagine to be a lot more environmentally friendly.

"Fab!"

Customer service is great- my discount code wouldn't work so I sent an email and had a response the next day to say they had sorted it. Delivery is also amazing, so fast! My dog loves it too- would definitely recommend.

"Great alternative to some of the more expensive complete meals."

We have just started our dog on this food and it seems great so far. We struggle with our dogs allergies and we been able to get good selection of proteins to cater for him.

Customer service is fantastic and couldn’t do anymore to help. We had a slight mix up with some of the food we ordered and had the problem solved the same day.

Great alternative to Bella & Duke which our dog used to have but this is much more cost effective.

"Quality products and a company that go…"

Quality products and a company that go out their way to solve any issues. Helpful and quick response customer service team

"Great service and price"

I've found ProDog Raw to be really efficient and have personally never had a problem with delivery - it's always on time and properly frozen. I've spoken to the customer service team only once but they were very helpful and friendly when I did.
Most importantly our dog loves the food! As we have a large dog the size of the tubs we order is really convenient, and their pricing is really very reasonable compared to other similar providers in the market.

"Excellent customer service and aftersales support!"

Contrary to one of the reviews below, I had an issue with the courier company who delivered the food so late in the day, lots of it had thawed however ProDog staff have been amazing at arranging to replace the food and have taken full responsibility on behalf of the courier company! Even better, they have assured me they are addressing this issue and going forward are highly likely to avoid similar occurences which is great because my dogs love this food and I fully intend to carry on using them!

"Been using for few months for our new…"

Been using for few months for our new rescue dog, she adores her food which is great quality, and recyclable tubs too!

"Customer service needs work"

OK product but customer service leaves much to be desired. Order took over 2 days to be delivered and was mostly defrosted. Contacted customer service who suggested refreezing (refreezing thawed raw food not a good idea imo) or I could feed now. I have 2 dogs not 20 so not very realistic to suggest feeding 20 odd days worth of food now. They clearly could not be bothered and did not take ownership of the problem, passing the buck to their courier. Bye bye ProDog you just lost a customer! 👋🏻

"J'ai acheté plusieurs fois et était…"

J'ai acheté plusieurs fois et était très satisfait.
Dernièrement j'ai trouvé moins cher ailleurs et je leur ai signalé.
Depuis mon compte est bloqué!
Et ne réponde plus à mes messages!

"My 2 jack russell dogs love this food and so easy to prepare."

Got my free samples from this company and had an issue with my receipt due to being disabled and on isolation so I spoke to their customer services who were brilliant and transferred my issue onto a manager who got back to me within 24 hrs. He was brilliant and talked me through everything without any issues and I got my samples within the week. These meals are so easy to work with and I have issues with mobility and my hands etc don't always work properly but these are great. U just defrost, measure your meal and feed and my jack Russells love them. They won't go back to dry food now and I can't wait until Thursday to put my big monthly order in. Oh and the ostrich treats!!! They wolfed down... My 10mth old is usually fussy with treats but he loved them all. Keep up the good work folks. Xxxxx. Happy customer here and I have told all my friends to order too. XXX