"One star is all I can award this… unhappy customer"

One star is all I can award this company.
At the start of the agreed contract 18 months ago even with the difficulties of the pandemic we had regular updates.
Sadly this has turned into a disappointing and upsetting experience all while we were grieving .
The last communication was in august .
Since December 2021 my many requests for an update received the response ‘ I’ll get back to you ‘.
Last month I registered my complaint and was told it was hoped they would respond in 7 days .
To date I have heard nothing .
The service we have experienced is very poor

"We had a very difficult transaction to…"

We had a very difficult transaction to deal with and Stirling made sure at each stage we were protected and looked after. Lauren was always on hand to help move things on through Covid, even when Govt agencies were slow to respond. For our business it was about having solicitors who were honest and straightforward and that's just what we had from Rowberrys. Very happy with our outcome.
Richard

"Unfolding nightmare!!"

A very difficult property sale with numerous challenges and unforeseen lease issues.
Stirling is noisy and VERY effective, accessible, clear, decisive and no jargon to confuse.
Lauren a great communicator and calming influence
Roberto the consummate diplomat and gatekeeper.
The team was ever accessible, kept a vigilant and successful watch on all the steps involved with 5 lawyers and delivered the transaction when most would have said ENOUGH.
Thank you Rowberry's
James

"Our house sale and further purchase"

During our house sale and further purchase, Stirling Halliday and the team at Rowberrys were very professional, efficient, helpful and friendly. In fact they were brilliant!

Thank you Stirling for looking after us so well.

"Stirling and his team"

Stirling and his team, in particular Lauren, were very efficient, helpful and considerate managing the transfer of title deeds. Quick responses to emails and kept us regularly updated every step of the way despite a few extra challenges. Highly recommend.

"Stirling and his team did a fabulous…"

Stirling and his team did a fabulous with my recent buy to let purchase. They revealed and dealt with some unexpected complications,which I was most grateful for.If these had not been picked up,it could have caused me a lot of hassle down the line.
Very amiable and professional,highly recommended.

"Good communication"

Excellent communication from the conveyancing team. Had a Declaration of Trust done - it was very quick, fairly priced and headache-free. Thank you.

"Great service for a first time buyer."

We used Stirling for our first house purchase; we couldn't recommend him and his team enough.

They communicated with us well via email and telephone, completing our purchase within 2.5 months of our offer being accepted.

"Highly Recommended"

We can’t recommend Rowberry’s highly enough for all the help they gave us recently regarding a private legal matter.
Nothing was too much trouble and it was a pleasure dealing with them. I would not hesitate to use Rowberry’s for any further legal advice/requirements.

"If there were a no star option, Rowberrys would get it."

If there were a no star option, that would get my vote. I wish I had looked up Trustpilot before ever engaging with this firm as it appears that my experience is not untypical.

Eager to complete a lease extension as swiftly as possible, I drove over to their office to take the papers on the day after I first spoke to them. Like others, I then had six months of follow up phone calls and emails that were ignored. When I finally rang to say that I was using another solicitor, an email finally appeared with an attachment that was supposed to have been sent to me a month before. It had not and I hope that Mr Halliday realises that while you can put any old date on an attachment letter, you cannot backdate emails.

Miraculously, since I have made this a formal complaint with the firm, I am getting next day responses. But I remain at a financial loss for the delay to my lease extension and the cost of a second survey as the original one had elapsed. Rowberrys are also still holding my whole file of documentation on the flat. So, I too plan to refer this to the Legal Ombudsman. I'm so glad I never get round to deleting emails as I have full documentation on this sad saga.

My new firm incidentally acted within days. I feel very angry and upset at this cavalier treatment from Rowberrys. They have treated me like a fool.