"Wish I could leave Zero stars!!"

Wish I could leave Zero stars!!

Claim submitted19th of November
No stock of suitable bag every time I requested an update via Live Chat which is the only way to communicate as phone calls and emails are never responded too!!

Mid January a 105L replacement suitcase arrived in lieu of of the 75L damaged one, we have no use for such a large case !!

1.2.24 So still waiting for a replacement bag of the same size, photos sent as requested 5 days ago with no response.
Update 5.2.24 So photos requested of each case and sent.

Update 8.2.24
Returned via the supplier courier the oversize and useless 'to us' suitcase as requested.
When it was received back at the warehouse it was deemed to be un-acceptable without the box (as advised) and the claim is closed.
and the case would be shipped back to us.

Update 8.3.24
I await the case to be returned which I will sell or donate to charity as it is of no use to us as it is a 105L vs the 70L that was damaged.

It would be a lot easier all round if a voucher was sent so the customer could obtain a suitable case themselves.

Wish I could leave a no star rating !!!


Date of initial experience: November 19, 2023 !!!

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