"Scam company products drop shipped from China. Not official."

Nothing genuine or official about these products. Advertised item has zero representation to the actual product you will receive. Drop shipped from China, stank of paraffin and and arrived in a plastic sealed sandwich bag. Joe@customer service, if that’s even his name, couldn’t give a monkeys, money back guarantee does not exist unless you want to spend 12-15 quid to ship it back to China. Avoid at all costs you have been warned. Reported to trading standards, hopefully not too long until these thief’s are shutdown.


Update-

Seems this company are trying their best to remove reviews in the lead up to Halloween, funny that.

Once again don’t use this company, items look nothing like website. Fake rubbish from China delivered in a sandwich bag stinking of paraffin!

"Svindelfirma!"

Købte fra dette fup firma en halloween maske som de garanterede levering på inden halloween. Der stod også at det var en original maske af god kvalitet og på billeder var den rigtig flot. Efter halloween kom masken så og det var SLET IKKE den som var vist på hjemmesiden. Den var frygtelig kvalitet lignede noget der var lavet for 20kr ikke de 350kr vi betalte. Svindel køb ikke her fra :-(

"Avoidl at all costs!!!!!!!"

Avoidl at all costs!!!!!!!
Sent wrong unofficial Michael Myers mask and when i requested to return it it would cost me another £12 for their mistake

"Awful"

Awful! This site is a scam! Don't buy!! I ordered in September, its now middle of November and still hasn't arrived. Anytime I email to enquire they keep saying its not their issue its the delivery companies issue. I email the delivery company and they say to contact Horrifiq. They won't give me a refund!! Avoid

"Absolutely terrible company to deal…"

Absolutely terrible company to deal with. Not only do they send the wrong items (late) they then expect you to return it yourself and pay for it. Laughable. Customer service is embarrassing and completely unprofessional. Don’t waste your time or money - absolute shambles.

"Delivery weeks longer than estimated"

Delivery weeks longer than estimated. Illegal product, the plug is not UK.

says their contact details are in France, but the goods ship from china.

Terrible.

"Disgrace of a company"

Disgrace of a company! Deliberately leads you to believe that the order will arrive in time by giving a date on express shipping, but apparently this has no relevance and you should go by the delivery time on the shipping policy? Why have express shipping if this is the case and also why have an unachievable date on here if it’s never going to arrive by this date? I asked for a refund as the goods wouldn’t be here in time for Halloween and was told no as the returns policy’s specifies “we do not accept returns from November 1st for goods delivered before October 31st”. I emailed the company on November 1st to say my parcel was still in china therefore had not been DELIVERED by October 31st and they are still saying I am not entitled. Will be looking into reporting them as their website is completely contradicting and misleading!

"Zero star"

Zero star, because the advertised product looked good, I paid it and I've got it,but it was not that. The product is ugly. I don't buy anything from Horrifiq.

"Don't use Horrifiq"

Don't use Horrifiq. They are not a reputable company and are completely untrustworthy. Goods arrived late, not as advertised and in my case my mask has a split on the side of it. Even if the goods are not right you will not get a refund.

"Would give 0 stars if possible"

Would give 0 stars if possible. At least they have their name correct. This is an horrific company!! Ordered a Michael Myers mask for halloween with a delivery date of 30th which I knew was cutting it fine but the item never showed up until the 2nd Nov. As I ordered late I was willing to overlook this and put it away for next year, however when I opened the parcel the item I received was not what I ordered and was unfit for human use due to the overwhelming stink of solvent, despite claims on their website that their masks do not smell. I have received a number of arrogant emails from their customer services in response to my complaints repeatedly pointing out that despite their stated delivery dates it is my fault my item didn't arrive as expected and they state on their website delivery dates are not guaranteed, fair enough if you read that policy which is not made clear at checkout but is found further into the website in the terms and conditions. However when I complained that I did not receive what I ordered I was told, and I qoute word for word: "And finally, our products are similar to those shown on our website." This is completely unacceptable as I could have purchased the product I received elsewhere with delivery in time for halloween but thought I was buying a high quality, realistic product not the rubbish that arrived. DO NOT BUY FROM HORRIFIQ, once they have your money they do not care about customer satisfaction or polite service despite the lofty claims on their website of 90 day money back guarantee or 100% satisfaction guaranteed. Sub par, unusable products that I am now going to have to pay more money to return.
UPDATE** Horrifiq are refusing to acknowledge they have ripped me off and after repeatedly asking for a refund on the item they are not agreeing to issue a refund, insisting I have received what I ordered which I have evidence to prove is a lie. I am now taking this matter to trading standards.
Update Oct 23 - Horrifiq trying to get my review taken down claiming it was not a real transaction. Have proven my experience to trustpilot and I am now "verified" what a scam of a company trying to have the truth erased instead of trading decently! Hope these reviews save people from this awful business! Happy Halloween 🎃