"Appalling return journey!!"

I booked the 16 seater Party Bus to take me and 15 of my friends to London for my 40th birthday celebrations.
I cannot fault our journey to London yesterday morning, the bus was gleaming, our driver was well presented, and great fun! We travelled up to London in style, singing on the karaoke and drinking the drink that we had bought and what was provided on the bus.
Our return pick up was arranged for 23:45 with an estimated pick up of 00:00-01:00 which we accepted. We was told on various occasions our bus was on its way but it did not turn up till 00:55. We had been waiting since 23:30 at Westminster Pier. Luckily it was not cold or raining or our experience would have been worse!
When the bus arrived it was a different bus that had taken us up in the morning, it had some of our drinks that was left over from the morning but the rest was with the boss in his car and that he was meeting us to give them to us!
We got on the bus and immediately was shocked at the state of the bus!!!
It was disgusting! Dirty tissues on the side, dirty glasses on the floor and in the glass holders, rubbish on the floor and half drunk bottles of water in the drinks area!
When we complained to the driver all he could say was that the glasses must of fallen off the shelves when he was driving! Er no! He then said it was down to the other driver who he took over from to clean up the bus. I dont Care who is responsible for cleaning the buses after each use, you do not pick up customers who have paid a lot of money in a bus that was in the state this bus was in! We eventually met up with the said Boss of VIP Travel London to be handed over our drinks and food that was put in the back of the first bus for us to have on our return journey home. He did not even greet us with a hello or anything, which I find to be very rude! I then proceeded to complain to him about the state of the bus and that it was totally unacceptable to pick up his customers in a bus that was in such a dirty state as that bus was in. He THREATENED to just take the bus back! Which meant we would have to find our own way home even thou we had paid for our return journey, because he felt he was being spoken to in a way that he felt was unacceptable, I don't think you was spoken to in a way that was unacceptable, you clearly don't know how to run a VIP TRAVEL business! No apology, nothing!
So we proceded to get back on the bus with our drinks etc and make our way home, still in a dirty bus, the driver would not take any responsibility for the state of the bus just that he was the driver!
On the way home, he was ON HIS PHONE, would not make a mile out of the way drop off for one of my friends just out of good gesture for the state of the bus, no, nothing? So he dropped us all off at the drop off address and left!
I was totally gutted that this had happened at the end of my great day!
VIP TRAVEL I will not be using you again that's for sure!

"Awesome experience"

I booked white party bus with VIP Travel for my wife's birthday. The party bus was lush. The bus we booked was also very new, the driver was very kind and we all had a great time. I would definitely recommend this company to anyone willing to hire a party bus.

"Experience of a life time!"

Really do deliver the VIP service in their name!
Fantastic vehicle!
Hired for my sisters birthday and headed to ascot with a full day package.
Really was a experience and will definitely be used for other occasions in the future!

Big thanks to VIP!