"Terrible Service!"

On 07/10/2024 I ordered a ADE Advanced Optics RD3-012-PRO Series Red Dot Sight with Motion Activation Technology (Black). I was sent a ADE Advanced Optics RD3-012-NON-PRO Series Red Dot (Black). These are two very different models with different designs and specifications. I contacted them and was given a RMA# and a return postage receipt (UPS). I sent the "wrong" item back along with a copy of the original receipt and the RMA# inside the package. According to UPS tracking, the Focus Camera Wearhouse received the returned package on 07/18/2024. I did not receive a refund or hear anything back, so I contacted Customer Service Specialist Eliesha on 07/19/2024. Her response was "Our warehouse is in the process of reviewing your return. Once your return has been processed and approved, we will be able to issue a refund." It is now 07/23/2024 and I have not received a refund or heard anything back from Focus Camera. It is important to note that the item in question was immediately removed from the Focuscamera.com website after I requested a full refund. This is unacceptable service!

"I was interested in a Sigma 150-600mm…"

I was interested in a Sigma 150-600mm Lens for my Canon and after several hours of reviewing online prices, sellers,reading reviews and watching You tube videos, I made the investment and purchased the lens from Focus Camera based on the research. This was my first purchase from this seller and I was a bit cautious. I have had mixed experiences with Big Camera Shops in NYC, both exceptional and not so much.
Based on my recent experience, I would definitely purchase camera equipment again without hesitation from Focus. They had the best price on the lens and offered a bundled package which made the purchase with the filters and Sigma Dock, even more attractive. The service was exceptional and extremely timely. Unfortunately the shipping box came damaged with a small item missing. They made it right by sending out the item the very next day. I was able to talk and text with real people who were genuinely concerned and helpful. It was a great buying experience and I highly recommend Focus Camera
Tim in NC

"I'll be shopping elsewhere. "

To start, product said "free 2 business day shipping " purchased on a Saturday, expected it to arrive on Wednesday(if shipped on Monday). They did not use the 2 day as stated, it arrived the next Saturday. When it did arrive, one of the items was a different size than what was ordered(scope rings) making the whole package unusable for my application until I got the right rings. I sent Multiple emails to the company with zero response until after paypal stepped in. Ended up going through paypal buyer protection to get a refund to cover the right set of rings from another retailer.
I will pass on buying from focus camera in the future.

"Very good experience "

Fast, efficient and easy to use

"Painless transaction."

Painless transaction.

"Mavic Air 3 drone"

there was no manual to set up the drone. The registration are in chinese cant understand

"Good service from focus camera"

Good service

"Fast shipping item packaged well!"

Fast shipping item packaged well!

"Great service and order arrived as…"

Great service and order arrived as expected.

"Fast shipping and item was in perfect…"

Fast shipping and item was in perfect condition.