"Stay away from this company"

Dealing with these people is an absolute nightmare. There is no communication whatsoever. They will take your money and stay silent.

"SCAMMERS, DIDN'T REFUND MY DEPOSIT!"

I have vacated a rented from 'Roomshub Limited/AEY London' on the 4th of November. My deposit was not returned to me to this very day. The agent who signed the contract with me (named Luca) doesn't communicate with me any more, doesn't pick up the phone, doesn't answer the messages. The operators managing the app I was referred to 'Guest Management' don't answer my tickets which I repeatedly submit regarding this issue. Despite my urgency I have no feedback and my money is being held against the contract and a written promise to refund me within 14 working days (since Nov.4th)
I demand my deposit back!

"Very good and fast service"

Very good and fast service, helpful agents.

"I had great experience with Roomshub"

I had great experience with Roomshub. They were very helpful with my accommodation. The room was very bright and cosy.

"Very organised, extremely helpful and friendly !"

Very organised, extremely helpful and friendly. The agents were very helpful and very professional with finding the right place for me, to be honest I didn't expected I can find such a great and spacious room in London in such a good price. Great agency, highly recommended.

"Great working atmosphere"

Great working atmosphere. I met a lot of friendly and knowledgeable people

"The picture was better than the…"

The picture was better than the reality.. but i like the flat and the flatmates

"Disappointing recruitment experience"

I applied to Roomshub's Accommodation host vacancy about 3 times over a period of 6 months and was turned down each time. The job was an 'immediate start, urgent and no experience' needed opening. You also needed;
To be fluent in Another European language (I speak 4).
Have a good understanding of London borough (I've lived here all my life).
Customer service and sales experience - which I have.
Fluent spoken and written English - I have.

The job description only required you to market properties on social media and process inquiries. When turned down, I reached out to the hiring executive to understand why my application wasn't moved forward considering I checked all of the criteria, yet my e-mails were ignored and they posted 2 more job listings for the same job I had just applied to.

A very unfortunate experience with Roomshub.co.uk I'm afraid. They made it clear that they're only looking to hire a specific kind of person if you know what I mean.

If you're looking to book a room somewhere, please book with a company that has equal opportunity policies, there are many out there.

Kind regards

"I've got a smooth service from Roomshub"

I've got a great service from Roomshub. They were very helpful during the whole process and things went smoothly till I got the keys on my hand. I honestly will recommend them to my friends in London.

"Helpful team and nice cheap rooms"

Came to London first time to move here and didn't know where to start looking and anything about bills or taxes. My agent is very nice, she make sure we find the right room for me and if I have any queries we have an app were we can report and talk. They are really nice quick and helpful recommend for who needs a place to stay asap.