"Order replacement "

On receiving my order I found it to be gold plated instead of sterling silver. After many emails I returned the item as I had received it. A month later I received the replacement but with no wood shavings, just taped closed in a cardboard box with the order number printed on the tape. Why wasn't it presented in the same manner as the original order? At least the item was as I had ordered it as it will be a very special gift for my granddaughter.

"Damaged product - no response when contacted."

My wife bought me a leather bracelet as a birthday present. When l opened it part of the leather had frayed and a strand had broken completely. Despite sending emails along with photos attached of the damaged product we’ve heard absolutely nothing. No communication from Silvery at all. Seems that they’re ok with sending faulty products and then ignoring communication from customers. Pretty poor.

"Will repeat "

Product they sent me was much better than what I expected.
I’ll repeat.
Thank you so much.

"Very quick prompt service.Kept me…"

Very quick prompt service.Kept me informed of product progress and when it was shipped.

"Satisfied in the end"

The rings fit perfectly and the engraving is good, initially i was not happy with my keepsake rings as the engraving was not exactly what i envisioned but after going backwards and forwards with a small fee the rings were remade and are great.

"Timely response and delivery"

Timely response and delivery

"The product was good quality and value…"

The product was good quality and value for money. It delivered within the stated timeframe.

"Great communication and products"

Great communication, engraving and delivery was prompt, and I love the cuff links we purchased as a special gift.

"Company Order details were confirmed by email"

Order details were confirmed by email

"The web portal for placing my order for…"

The web portal for placing my order for a customised necklace was very easy to navigate and my necklace arrived within four days. I appreciated the frequent communication and updates about my necklace too which included the name of the jeweler. When the necklace arrived I was so impressed with the quality. I would definitely shop here again.