"Helpful"

Gavin was helpful and patient to get the best flight times.

"Fantastic holiday and wedding"

Fantastic holiday and wedding , every thing was organised for us and took all the stress away. Would definitely recommend and would love to return for another holiday .

"Gavin was very friendly, polite and helpful"

Gavin was very friendly and polite throughout.He gave us all the information we requested. Reply was handled quickly. Enabling us to book without any delay. Problem with your system took our deposit twice but was quickly notified by Gavin. Hopefully your a/c dept act as quickly to refund us

"An amazing wedding thanks to Olympic"

A seamless experience from start to finish. Nothing was too much trouble, everything was made simple and easy. Communication was prompt and clear and we knew what was happening at all stages of the planning process.

On the day of our wedding Michelle and her team were amazing, everything went to plan and we were just left to enjoy our big day without a second thought to anything else.

Special mention to Tom the DJ - we gave him a choice of music and he mixed it up and landed the music perfectly. A definite highlight of an amazingly brilliantly organized and very special day.

"As the holiday was bought as a package…"

As the holiday was bought as a package I would expect all hotels to be of the same standard. However the Naxos Hotel not only didn't even provide us with a bed cover, the shower was broken along with the bedroom light, fridge and wardrobe. To top it off we got severely bitten my mosquitos, probably breeding in the emptied water feature outside that had stagnant water in.
On my return to the UK I raised the issues with Olympic asking why they would use a substandard hotel, but was told that I should have raised my issues with the rep at the time. Lesson learned... won't be using Olympic again!

"Michelle Underhill was simply great"

Michelle Underhill was simply great, I only rang up to make enquires and ending up booking our holiday for next June 2024.
Experienced, approachable, highly recommended.

"Michelle was very professional but a lovely person x"

Michelle answered jn a few seconds and was really nice x took my booking very professionally but we had a good laugh too x told me exactly how to go about getting the extra 5kg from tui x

"Shockingly Poor Do not travel with this company if you have a mobility issue"

Do not travel with this company if you have mobility problems. 1* is more than they deserve but I couldn’t give them a minus score. They are absolutely awful.
I am editing this reply because today they have written their reply to my complaint. They have taken no responsibility for failing in their duty of care to take care of a disabled passenger and have told me that it was my own fault. They have failed to answer 16 of the questions that I asked them and have apologised for nothing. They even hoped that I would travel again with them in the future. Not a hope in hell! And I repeat, do not travel with this company if you have any mobility issue as they do not supply any assistance and think you are being unreasonable to expect any help with luggage, boarding ferries or accommodation when they are aware that you have booked special assistance on the plane. It is apparently perfectly acceptable to put you in a 2* hotel for a night and pay for your breakfast and air conditioning when you have already paid them for a 4* hotel including breakfast and air conditioning. When you ask to see a rep because you are in difficulty it is reasonable for the rep to refuse to do so. This is only a smattering of the complaints I have made about my holiday but take my advice, you are better travelling independently. You’d certainly save money and you would not have to deal with rude and unhelpful people. I will be writing to them again to pursue my complaint and the copy of my complaint that I sent to the CEO has gone unanswered.

"Fabulous company to book with"

Fabulous company to book with, everyone was so helpful, with flights and any enquiries we had.
Never saw a rep, but that doesn't mean they weren't there.
Hotel was amazing, looking forward to booking again with you

"Have been a customer for over 30 years."

At time of bookung holiday in Aug 2022 for Sept 2023, I had requested a certain room. 3 days before departure I received e-mail and I was given totally different room. On querying this I was informed I did not meet the criteria Olympic Holiday uses in allocating room requests. Did not tell me what the criteria is.

The couple who got the room had booked later than I had, but more importantly had Not requested any room. I was in the room next door. They were there for the exact same dates and duration as me. 13 out of the 14 days they complained about the room - anything from sink plugs, shower, the door stop, the clealiness, loo rolls, the door lock, the maid, the safe, Tara the Rep not responding promptly, Tara the Rep not visiting the accommodation etc etc etc. The icing on the cake was a classic because the day before departure the wife said "I don't know what so great about Room 4, it's nothing special !!!" Lol. L.

Appreciate a room request is never guaranteed, but this was like rubbing my nose in it.