"adjustable bed"

Bought a Prodidy PT adjustable bed from Sleep Shop in Richmond. The salesperson was really helpful and gave us a great price. The delivery guys were also great - they were able to get the 360lb bed up a narrow turning staircase. Highly recommended.

"We were looking for a specific sofa bed…"

We were looking for a specific sofa bed and we went to look at on Sunday February 11, 2024. We liked the couch and were looking for a specific color and size and the salesperson would check inventory and call me back by Tuesday- no call so I called and left a message on Wednesday and she called back on Thursday and said the Canadian supplier had closed down and they were trying to get some from the US supplier. A week or so later I called back and spoke to a different staff member and he said they were getting some in March but he wasn't sure on color or size but he would look into it and call me back. I have yet to receive a call. I am guessing either they aren't arriving or our business is not valuable enough to make a call and provide an update. In a sense I am relieved we did not make a $2000.00 purchase I fathom to think how bad the customer service would be after purchase.

"Poor customer service"

We were sent from one location to another to see a floor model of a sofa bed- turns out they have not been able to get the colour for ages- but the manager did not know, and it is still on their website. Ended up buying in the other colour and arranged delivery for July 5: 11am-1pm window. I called the week before to ensure everything was on time- no problems, they said. On July 3 I got a text saying the delivery would be July 4, not 5 so I adjusted. July 4 I got a call confirming delivery between 11am and 1pm. Less than an hour later I go a call saying it would be 11am to 3pm. They said they could not deliver on the original date of July 5. The reason for the time change- Canada Day long weekend. I would have thought this holiday is on every business calendar. The delivery did not happen until 3:20pm. Three time/day changes, no apologies or attempt to compensate for the inconvenience and frustration. Btw- I also paid full price (don’t believe the promises of discounts!)

"Love it!"

Thank you Sleep Shop for a seamless purchase. They are so organized and personable. I got a personalized email a day after I placed my order to tell me they were working on it, then I got a call to tell me when the drivers would show up. The delivery came within the allotted time and the guys were great - so polite and prompt! Thank you - we are very happy we chose a local outfit like yours instead of Amazon!

"Really great experience!"

Really great experience shopping with SleepShop! I was impressed how quickly they shipped, and I was updated every step of the way. The deliverers were very kind and courteous. I received a very pleasant follow up phone call afterwards to make sure everything went smoothly, which was appreciated. I will definitely recommend SleepShop to my friends and family in the future!

"Amazing"

I got a tempur pillow $100 cheaper than amazon.
They responded so quickly and so friendly.
I'm so happy thank you!