"If I could give 0 stars I would"

If I could give 0 stars I would. Been trying to close an account for six months. Call centre in South Africa keeps telling me they have a backlog but its been six months since I gave my final meter reading! No reply to my complaint sent to the solvemyproblem address despite their website saying they respond within 48 hours. Frustrated beyond belief. I have emailed, phoned and complained and still no joy. This is causing me a lot of mental stress and frustration. Not sure what to do anymore!

"Probably the worst experience I have…"

Probably the worst experience I have ever had. Every time you speak to them the phone line flips in and out which is infuriating, the call centre is on another continent which is always disappointing and the whole company appears clueless. I have spent 6 months trying to ask them to bill my tenant and not me for his water, the concept appears beyond them.

"Waiting for a refund of over £1000.00"

Waiting for a refund of over £1000.00. Constantly palmed off by staff who say that the refund has been signed off and should be in our account by now...

No sign of the refund, guess I will have to call again and again...

"Don't pay online"

I would strongly advise not using the payment online option.....my payment has disappeared and no one can help and not interested in the fault on their payment page. I am lucky £18 only but that's not the point is it.

"Joke of company"

Hopeless keep sending bills to my wife's shop in the hundreds, emailed them twice rang and requested a call back, they don't reply, point is she is with water plus and never had anything to do with them incompetent.

"So unprofessional"

One star is too many. Really need a minus category in here!

A leak check engineer from this company has been due to attend our property for over a year now. I can understand the cancelling of appointments because of Covid.

However, an engineer was due to attend on January 12th. Having made arrangements for this, a call was received from SES on January 11th to say that the appointment could not go ahead and had been rescheduled for January 27th.

Upon calling the company I was told that the January 27th appointment would be between 11.00am and 1.00pm.

At 12.10pm I received a text messsage to say that the engineer was on his way. He must have been walking, as at 1.25pm, 25 minutes past the latest time that he was scheduled to arrive, he still hadn't turned up.

Being unable to wait an longer I rang the number which was on the text they sent to me at 12.10pm. The person answering the phone was unable to help me and I was transferred to Abi (who allegedly was the person who could sort the issue out). This was not to be the case though, as she said this type of work is carried out by a third party and she would have to transfer me to them.

I was then transferred to John, this after a total of 16 minutes on the phone. The engineer still hadn't arrived during this time.

John said that the engineers time was between 12.00pm and 2.00pm and that I should have been notified of this change.

He is now to call me later this afternoon to rearrange the appointment. Let's see if this happens.

"Incompetent"

As per most of the others reviews this 'company' are utterly shambolic.

"Bar far and away the worst utility…"

Bar far and away the worst utility provider i have ever had any dealings with. Incompetent, they don't listen, bills are always incorrect and over estimated, customer service is appalling, please avoid this company and switch provider as quickly as you can, I have only awarded 1 star as there wasn't a no star or minus option!

"SES - not fit for purpose"

Was allocated SES with a new supply. First bill had a charge for wastewater which we don't have. Took them weeks to bill correctly. Fortunately, I avoided doing a direct debit. They now blame Covid for not doing meter readings but do not pay any attention when I have sent them my own readings (with photos). Constantly giving gross overestimates, and ignoring emails. If there is any sense at all in the idea of "competition" for utilities this company should swiftly be out of business.

"I fail to understand why they remain in business."

Absolutely shambolic!

As they seem to have no meter readers, they continually overestimate our bill by a factor of 5. I have provided correct and timely meter readings, which they ignore, and take their estimated amount by Direct Debit. They then ignore all requests to pay back the overpayment. I ended up having to cancel the Direct Debit, and have now received a final demand for payment which they are not owed.

It seems the only way to prevent this daylight robbery is to switch supplier. I fail to understand why they remain in business.