"Phone was easy to hook up"

Phone was easy to hook up. Nice phone for visual impairment.

"Deceptive and unable to deliver"

The rep was wonderful and promised us all sorts of things they could not deliver on. There were immediately additional charges and when we called in for details as to the charges, they spoke in circles, contradicting themselves. We asked all the right questions given that my father lives remotely, however, Great Call was not able to deliver on any of their promises about their phone being sufficient for someone who lives remotely and their customer service did not explain things in a manner that my father was able to understand, even I had difficulty understanding their excuses. It's all about the money, just like any other phone plan.

"Excellent phone"

Excellent phone! I was pleasantly surprised with the ease of set up (and me being a first time smart phone user). It is user friendly, has a personal assistant/concierge service that calls LYFT for you, and will even stay on the line if you need more help. It has a one touch emergency button that gets you to emergency services, and if you purchase a particular plan, this will alert your family (the ones you designate) as well. Very safe for the elderly or those who live alone. I had a good experience with customer service, unlike all the other nightmare customer services where you have to hold for half an hour or more, and then are connected overseas to reps who don't understand, won't help you, are rude, and hang up on you. Thank you GreatCall!

"I called GreatCall to order a device…"

I called GreatCall to order a device for my 90-year-old father. The representative directed me to call back in to activate the device once I received it. My father received a similar device from the VA free of charge, so we did not go with GreatCall's service. Not only did they activate the device before it was shipped without our knowledge, but they have been charging us. Customer service insisted that we called back in to activate, though there is no such call on my phone record.

"Great experience!"

The experience with GreatCall has been wonderful. My questions are always answered respectfully. Sometimes I have to wait on the line for a considerable amount of time while someone is helping me, but they always apologize for the long wait time.

"Bad Customer Service…"

I have e mailed Great Call Customer Service two times for help with basic operation of the Jitterbug Flip phone. They have not responded or even acknowledge my e mails. Great Call does not back up their phone service.

"Notice of battery needing replacement"

I purchased my unit by phone on 8/22/21. I was mailed a replacement one month later when customer service determined that the core unit was not working. When I called a month ago, they said to replace the battery. My question has always been why there is not a visible notice on the phone or text, when the battery is not working. Yet, everyday, the system prompts for Emergency Profile Update. Why? Nothing for me has changed. Instead of the system saying "connected" it could prompt "replace battery" - because when I wear the unit as a pendant, I can't see a red light prompt for the battery. This would eliminate a false feeling of security, so if one did need to call for help, we'd know the system is really working.

"GreatCall Lively Flip SENIORS, DO NOT BUY THIS PRODUCT !!!"

GreatCall, Jitterbug, Lively Flip. Advertised as senior friendly and easy to set up is false and misleading.
Lively Flip will not set up Alexa as advertised. The Lively Flip phone is extremely difficult to set up. Instruction in the manual and actual phone entry instructions do not agree. Very difficult to fill in, customer support is MISERABLE in that all customer support personnel are on Microsoft products and if you (the consumer) are on a Macintosh computer you are just out of luck. They are unable to walk you thru the necessary site to resolve your difficulties. You cannot keep your own phone number as advertised unless you jump thru a zillion hoops SENIORS, DO NOT BUY THIS PRODUCT !!!

"You’re So Vain"

I had been researching devices for well over a year. I suffered 2 CVAs/strokes; by chance a neighbor found me as he was walking by and my occupational therapist found me because I had an appointment. I made the decision right there to purchase the Lively Mobile Plus because of the previous research and I had just received my new AARP Bulletin and turned down the corner of the page for the ad. I wish I called sooner ... better late than never.

"I spoke to a rep back in December to…"

I spoke to a rep back in December to cancel my service and received a bill this morning stating that the service was just cancelled in February. The rep that I spoke to this morning was very RUDE and wouldn't connect me to a supervisor. She kept repeating the amount that was due. I finally hung up.