"I've had 3 different phones!"

I've had 3 different phones. The first 2 were flip phones. The last one is a smartphone. My service on the first 2 was fair but this last one, a smartphone is the worst! I can't call anyone because I always lose my signal. I'm switching companies. And the owners need to get rid of John Walsh on the tv advertisements! He's nothing but a "want to be cop" making ALL senior citizens appear to be STUPID!! If I need help I will dial 911 NOT 5STAR!!! Seniors are NOT
STUPID and I take great offense to his commercials.

"This a good smartphone for seniors"

This a good smartphone for seniors. Easy to set up and user friendly. Once you set up a GreatCall account, the website is easy to use/update, though a bit slow.

My family member loves the new phone and is getting the hang of switching from the Apple iPad to The Android Jitterbug Smartphone2!

This phone will give you peace of mind, as there is emergency Star5* help, if ever needed by your loved one.

"Jitterbug is a good value!"

Jitterbug flip phone was the right purchase for me. My daughter purchased it for me and I am able to use it well. Thank you!

"My Great Call smart phone is without a…"

My Great Call smart phone is without a doubt the worst phone I have ever owned. Text messages are deleted before you have a chance to read them, pictures never come through, customer service constantly advise you to turn the phone off, and turn it back on. You will have the same problems when you turn it back on. It is not a simple phone at ALL! I rate it a Negative 1!!

"RETURN POLICY"

You get a 1 because you don't have a half. My father past away in a Home. I purchased him a new phone in April due to COVID 19 I did not see my father since March 19th. I did not expect that I would never see him again until 2 hours before he died last week 7-7-2020. The phone I got him went to the home but they could not assist him with the activation. It is still in the shipping box and I had to wait until both phones were together. That NEVER HAPPENED! Great Call will not return it even for partial credit. I have no use for it According to Great Call it has a 30 day return policy. During what is going on and I know that all the addresses are on Earth they are clueless or just do not care! So if your parent or someone elderly stay away from Great Call and their 5 STAR CRAP! I think they do not realize that elderly people need help and my Dad could not call except from the address book in his phone as I never thought we would be locked away from each other forever!

"The Jitterbug flip phone for seniors is…"

The Jitterbug flip phone for seniors is a user friendly phone with big buttons that are easy to see. This has been the only cell phone my 90 year old mother can even begin to understand how to use and operate. Customer service has been good thus far.

"I have just purchased and activated the…"

I have just purchased and activated the GreatCall service. This includes research in selecting GreatCall, purchasing via phone call, and working with customer service to set up the account and activate the phone service. Personnel were courteous and competent. The instruction material is thorough and understandable. The smartphone is a quality product. Things were done right on the first effort. Pricing is excellent.

"My mom has fallen 5 times in the last 3…"

My mom has fallen 5 times in the last 3 months and never once did the fall detection work. We found her in the yard laying by her walker last week. Thank God she had only been there a few minutes. When I hit the button after her last fall to see if it worked, they answered and told me that it had never shown a fall all 5 times she fell and told me to insist they send a new pendant. They gave me a phone number to call and when I called I got the worst customer representative I have ever talked with, talking over me and not letting me tell what happened, just went on the defensive immediately. This is the worst company I have ever dealt with. The customer reps are very ugly when you mention you have a grievance and try to tell you everything your parent is doing wrong. The pendant doesn't do anything unless you hit the button, That is NOT fall detection and in my mom's case, when she fell all 5 times, she was not coherent enough to push the button. PLEASE do not trust these people with your loved ones,,,Please!!!! I would give them no stars if that was possible.

"I Purchased a Jitterbug( Android) phone…"

I Purchased a Jitterbug( Android) phone in 2018. After 6 months it got stuck on Airplane mode and they sent me another phone. today is June 1, 2020 and the same thing has happened. The phone has never been dropped or misused in any way yet I'm supposed to purchase another phone and pay the bill. I refused to do so because it this is an ongoing problem then why would I be fool enough to buy another one. The customer service agents try to talk over you and then disconnect when you disagree with them. This problem needs to be fixed and my money refunded. I am going to mail this phone to the corporate office in San Diego, Ca Do not buy this phone it is a rip off for Seniors.

"DON'T FALL FOR THIS!"

These people have been a nightmare to deal with, and the phone is crap. Mine has been replaced twice and it still doesn't work. I haven't been able to take photos for months. The service rep just told me that the photo feature is "not something I pay for"?!?! Another rep told me it was a software issue and they were looking into it. This was 3 months ago. Another issue: When I call anyone, my number shows up with someone else's name. A different rep told me that that person owns that number and they couldn't do anything about it. Unbelievable. As soon as the quarantine lifts, I'm gonna have to go phone shopping. I have no choice. Dealing with Greatcall Jitterbug has been one of the most frustrating experiences of my life. Please don't make the mistake of dealing with these people.