"Applying for the CSCS can be tricky"

Applying for the CSCS can be tricky, even bewildering. However, I found the process easy, and these guys held your hand, sorted out the exams, and were on tap when inevitably help was needed. 5 stars.

"Booked then cancelled next morning "

Booked then cancelled next morning
Taking half my money for admin fees
I would avoid this company
Customer service skills don’t exist had to keep asking if she was still there
I was nothing but polite
(AVOID LOTS OF CHEAPER BETTER COMPANIES OUT THERE )
Thanks heath

"The process was seamless and…"

The process was seamless and communication was solid.
They have perfected the concept of online bookings. My package also arrived as specified.

"we had an issue with the delivery of…"

we had an issue with the delivery of the revision book and it was resolved very easy. which we now have also the staff over the phone are very helpful.

"Great company "

Amazing people to work with

"I can’t get into the product I have…"

I can’t get into the product I have paid for so I have spent money on something I can’t access.

"Poor communications"

Whilst I wanted a course at short notice, you emailed me back after 5pm once I had gone home for the evening to confirm a course for the next day. Unfortunately, when I was back at my office (Liverpool) and read the confirmation email for my course at 12 noon that day in Wrexham, my car was in for service and so not suitable. Had you emailed my confirmation before 5pm I would have seen the email and would have been in Wrexham (my hometown) to be able to attend. Please forward to me an alternative course day/time for next week please. I wasn't keen on paying for a course with not setting up the day/time there and then - this proved my feeling and not satisfied at all.

"!!!BEWARE OF THIS COMPANY !!!"

🚫BEWARE OF THIS COMPANY! 👎🏻👎🏻👎🏻🙅🏼‍♂️❌

You only need to take one look at their Trust Pilot Review Status to see that this company are failing to provide a recommendable
service .

I called this company by telephone looking to take a CSCS test , before paying for the test I specifically asked if they could send me the course details by text message , because I knew at the time that I would be unable to access my emails for 4 days . The Right Online Course Company said yes we can send the details by mobile text message , so I went ahead and payed for the test based upon this factor ….However ROCC did not send me the test centre location via mobile text message as I had requested and which they had agreed to do (verbally over the phone ) , and instead they sent me an email with those details attached , which at the time I could not access as I had already pointed out to them prior to paying .
I had no knowledge at the time that ROCC had sent me this email as like I had told them I could not access my emails at the time .

The CSCS test was due to take place within approx 48 hours from making the call to book the test, so I waited for the text from
ROCC regarding the test centre location time etc on my mobile which NEVER arrived .

When I tried to call ROCC to explain their error they were in complete denial and said that they had sent me an email with all the details and that I would have to pay for the course again . This was exactly the point I was trying to make but they wouldn’t listen to me , I had specifically asked not for an email but a mobile text message telling me where the course was due to take place prior to me paying for the course .

At this point I had to get my bank involved to try to get my money back because I thought that I was dealing with a bogus company in ROCC when they wouldn’t take on board what I was saying about their mistake , but since I got my bank involved to attempt to get me refunded (which I’m not actually even sure if I got refunded because my bank needed more information from me which I did not persue),
ROCC are now trying to take me to court in dispute of my attempted refund claim which I never persued …..to try to get even more money out of me for a service they didn’t provide . Aside of this I also received abusive emails from a memeber of their team when I attempted to explain their mistake via email , one of their staff wrote me an email saying :

“you must be a virgin and still live at home with your mother .”

I have noticed that this is not an isolated incident and you only need to read the replies to their other 1 star reviews to see that they repeatedly insult and blame customers who have had a bad experience in trying to use their service .

I only wanted to book a cscs test and now this company are trying to take me to court for hundreds of pounds , over their own errors.
They’ve already taken my money once and I’ve not had a fair chance to sit the test that I paid for , now they’re trying to get more money out of me for what exactly , I have no idea 🤷‍♂️

.….. A truly awful experience , I can only advise people to stay well clear of this company if they are thinking of booking a course or test of any kind .

If I could give a minus 5 stars review , then I would .

As you can see from their reply to my review here this company won’t accept fault and they treat you like an enemy rather than listening to you as a paying customer , they don’t have time to listen or understand their error and they think that they’re still right even though they are completely wrong .

This all boils down to my initial phone call , where I specifically asked before paying for the course if they could send me the course details via mobile text to which they agreed but didn't follow through with. Now they’re making every excuse under the sun and trying to justify themselves , if ROCC had informed me of the test centre location then I wouldn’t have had to try to guess where the test centre was , I actually ended up at their old premises which was an abandoned block of offices with a broken intercom system and no entry at ground level .

I will never use this company again and I advise that others choose to use a different provider too .

Their Trust Pilot Review says it all , it’s absolutely shocking!! I should have checked this before making my booking and handing over money . Making contact with this
company was a mistake from the very beginning 🤦‍♂️. Be warned !!

- 5 ⭐️

"Great Service from the Team."

Great Service from the Team.
Have booked both myself and my son for tests/courses through them. Super helpful and would recommend to anyone else needing help with their CSCS needs.

"Rip Off !"

Could of booked for more than 50% cheaper going directly through CITB.
RIP OFF !!