"ASD 360, A BRILLIANT TEAM OF PROFESSIONALS WHOM I CANNOT PRAISE ENOUGH"

I CAN WHOLEHEARTEDLY RECOMMEND THE ASD 360 TEAM FOR ASD ASSESSMENTS.
FOLLOWING MY DYSLEXIA DIAGNOSIS WITH A SPECIALIST PSYCHOLOGIST AND POSITIVE SCREENING FOR ADHD, I WAS ENCOURAGED TO SEEK FORMAL DIAGNOSIS FOR ADHD AND AUTISM, I WAS SO VERY GLAD I CHOOSE THE ADHD 360 AND ASD 360 TEAM.
I FOUND LIZ, ANGELA AND LOU TO BE VERY APPROACHABLE, PATIENT, FRIENDLY, KNOWLEDGABLE AND PROFESSIONAL, I CANNOT PRAISE THEM ENOUGH FOR THEIR HELP AND SUPPORT. THE PROCESS OF ASSESSMENT AND PRICING WAS MADE EASY FOR ME TO UNDERSTAND IN STRAIGHTFORWARD LANGUAGE WITH HELP MADE AVAILABLE. A HIGHLY QUALIFIED TEAM WITH A LOT OF EXPERIENCE.
AFTER MANY YEARS OF STRUGGLING, THANKS TO THE ASD 360 TEAM, I CAN NOW MORE CONFIDENTLY FIND A WAY FORWARD WITH A CLEARER UNDERSTANDING OF MY DIFFICULTIES.

"I joined the ASD assessment and the experience was positive and very helpful!"

I joined the ASD assessment and received the diagnosis report a few days ago. Before the assessment, I was worried if I could understand the conversation, had no time to express myself clearly and had to answer the next question quickly. My clinician patiently explained all my questions and didn't rush me because I took a long time to answer. My clinician always made sure I had finished answering before moving on to the next question. I am very grateful to my clinician for giving me some very helpful suggestions, which made me know myself better. Louiscia also solved my problems and replied to my emails quickly.
Overall, the experience was positive and very helpful!

"I can not be more grateful to ASD360…"

I can not be more grateful to ASD360 for the amazing service they provided to our son and to us as parents. Our son had had several appointments for other conditions prior to coming to ASD and he was really struggling with the approaches being used, being talked about in front of him, negative/clinical comments made. I was very nervous about putting him through another appointment knowing The impact this had had on him previously. I had no reason to worry. Not only did he cope with the appointment, but he actually enjoyed the time he spent with Angela. She was so kind and playful in her approach and my son did not feel he was being observed.
The feedback was a balance of positives about our son as well as highlighting his struggles. More importantly this feedback was given without my son being present so we had time to talk and ask questions. A previous appointment (not ASD360) described my son in front of him, as immature for his age and vulnerable to bullying at secondary school due to his differences. Comments that have stayed with him since. His experience with ASD360 was so different for him.
The communication to throughout was very good, with reception staff as well as those doing the assessment. The process was explained to us and we did not feel rushed. We were able to talk about what life is like for our son and that Angela had a good understanding of who he was which left us feeling we could trust whatever feedback we were given.
The whole experience was warm and professional and I could not recommend enough.

"ASD 360 : Clinician Lilly."

I wanted you to know about the fantastic service and experience I received from your ASD 360 clinician Lily. Throughout the assessment, Lily made me feel valued, listened to and understood. Lily demonstrated extraordinary empathy and explained everything in a language that I understood. In addition, Lily is brilliant and knowledgeable in her chosen profession. Overall, I am delighted that I decided on ASD 360 and thrilled that I specifically chose Lily.

Employees like Lily are hard to find, and I would appreciate you passing on this positive feedback for an excellent job well done and service that was above standard.

Best wishes,


David Hancock.

"From one autistic person to another - choose ASD 360!!!"

I had previously been assessed and treated by ADHD 360 where my clinician raised the possibility of co-occurring autism (something I was already questioning). So when ASD 360 became available, I knew it was a safe choice from previous experience.

Both Angela and Sally on the clinical team were supportive and kind throughout the assessment and confirmation process, Liz during post-diagnosis discussions, and Lou (the ASD administrator) is responsive, friendly, knowledgeable and really helpful. She has answered so many of my questions so thoroughly and with kindness every time. Every staff member, much like the ADHD team, I’ve spoken to, has the patience of a saint! Even when I requested some minor tweaks in wording to my diagnosis letter (which could’ve been down to perception of the wording) - they were actioned so quickly!

Whether or not if you are an existing patient of ADHD 360, if you are curious about, questioning, or seeking an autism assessment - from one autistic person to another, pick ASD 360!!!! Even if it’s just to ask a question, they’ve been so kind, calming, empathetic, helpful, and understanding - and they are willing to consult with autistic people on improvements to the process along to way.
I cannot thank the team enough and I will stop typing now or it will end up 3x the length :)

"A very new service - and it shows"

ASD360 is a sister service to ADHD360. ADHD360 has been around a little while, and I'm currently working with them separately for an ADHD diagnosis. I was hoping that ASD360 would benefit from ADHD360's set up and experience, but this unfortunately wasn't the case.

I want to start by saying that my assessor herself was excellent. She was patient, kind, understanding of the stress a diagnostic assessment can cause, and up-to-date on current research. I've had an NHS autism assessment in the past and it was very poor in comparison, and somewhat traumatic. This wasn't the case with the diagnostic assessment with ASD360.

That being said, just about everything else had room for improvement. ASD360's explanation of their pricing and process on the site is unclear, and they do little to guide or inform you once you've signed up for the service. The website is only just functional, and I had to contact customer service numerous times to confirm appointments, payments, etc. (though customer service was always responsive). They use Skype, of all things, to conduct the assessment, and one of my two assessors had very poor internet and so I was assessed by only one assessor (despite paying for two).

On payment... not half an hour after my assessment, ASD360 called me and asked for all £1,200.00, in a single payment, within 2-3 days time from receiving the invoice. This came as an immense shock as I know their sister service offers some degree of payment plan. Neither the website or customer service made clear the payment process, or quite what you're paying for, at any point, and my assessor was quite apologetic that I'd been given such an unpleasant shock.

When I raised this with customer service, 'management' said that there was nothing they could do. The service, bar the assessment itself, is not autistic-friendly, and clearly caters primarily to non-autistic carers seeking a diagnosis for children (at least one of the intake questionnaires was worded 'Does the child...').

They also then went ahead and sent my letter of diagnosis to my GP without clear agreement from myself, which was the cherry on the cake.

ASD360 is a very new service, and it shows. I'd give it a couple of months, or at the very least, be prepared to pay that meaty sum all in one go and put up with some old tech and unhelpful / non-functional user design... as well as customer service management that isn't on your side. Again, though - the assessment itself was brilliant.