"Never received my order"

Ordered at the start of August (now mid September) still haven't received my order. Emailed the company 3 times now with zero reply. Also messaged on Instagram but I'm not holding out hope. Seems like a scam. Do not buy from them.

"Order #91523 "

Order #91523
My order never arrived. Will be contact my bank ASAP about this. It is a scam. Do not buy!!!!

"Item never delivered, no response, a complete fraud"

Ordered on July 4th and after more than a month and several attempts at contact via email, website and social media, have come to the conclusion that this company is either a scam or it is in over its head. I've raised a claim with my credit card company

"never arrive and non responsive "

Ordered on 11th June with an expected delivery within 10 days. Chased on 22nd via email - no response still at 29th. In the mean time have tried to reach out on social media - no response there either. Looks like it's not coming so will be raising a claim through bank asap

"Ordered a personalised mini figure for…"

Ordered a personalised mini figure for my son’s birthday in plenty of time. As it was getting close to my son’s birthday and I had not received the item, I called the company to get an update. I had to call three times to speak to someone who could help me. Prior to that I was told someone would call me back but nobody did.
I was eventually told that the order is there and not been sent out ( no explanation given why) and that its now too late to send it as courier is gone. This meant that we would not receive the mini figure in time for my son’s birthday. We were given a refund but that doesn’t make up for the disappointment they caused and the fact it was too late to arrange for something similar. I put a lot of effort in making the mini figure perfect including a photo of my son and happy birthday message. It was to go on top of his cake for his party.
Very very poor service.

"What a great company with wonderful customer service!"

I bought a frame with two figure plinths which arrived soon after ordering. Unfortunately, when the frame arrived, it had been damaged by Royal Mail. I contacted BuildMeMini and spoke to Stephen who organised a replacement immediately. Thankfully, the new frame arrived undamaged and was perfect! The customer service that I received was speedy and easy, if only all companies adopted the same mantra. I will certainly be recommending this company to family members to display their Lego pieces, they have been fantastic!

"Fab special birthday pressie"

Bought a frame for my husbands 40th from me and the kids. The figures were spot on and he was made up with it.
Service was excellent and great communication meant we knew exactly when it was being made, could check it and make any changes (which we didn’t need as they were bang on) and super fast delivery
Will definitely use again

"Fun and Great Customer Service"

Wanted a fun creative gift for my 5 year anniversary with my boyfriend. Was blown away by the service, really easy to get hold of with any questions, lovely to work with making sure that it looked exactly how I wanted it! Would highly recommend.

"Amazing product and customer service"

I ordered one of the personal figures for my boyfriend and the whole ordering process was quick and easy. I had a couple of questions about the product and the team replied to me promptly and were extremely helpful. When it was delivered the quality was great and I was over the moon with the result.
I definitely recommend this site!

"I just received the mini figure of my…"

I just received the mini figure of my son in his judo outfit 🥰🥰🥰. Perfect !!! The communication and the professionalism of the team is beyond perfect. The happiness of my son face was the highlight of the day. Thank you again guys. Great job 👍🏽.